Sending faxes (Microsoft Fax Console, V 5.1


M

Mark Schneiderman

I have been using this fax program for a couple of years with no problems.
Just recently, whenever I try to send a fax that is more than one page, I get
an error message that the fax failed. Other fax machines using the same fax
line have no problem. I am running Windows XP, again the Fax Console version
is 5.1, build 2600, sp2. Any help is appreciated!
 
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R

Russ Valentine [MVP-Outlook]

State the steps used to create and send the fax paying particular importance
to the format of the file type. State the error message precisely and at
what point it arose.
 
M

Mark Schneiderman

1) Scanned documents in HP Director program (send to fax)
2) Once all documents scanned, send to fax wizard
3) Compose cover page
4) Finish
5) Fax # is dialed and connects
6) Status box says 'sending page 1'
7) While sending page one, eventually the error message 'An error occurred
while sending the fax' comes up, and the phone connection is lost.

Russ Valentine said:
State the steps used to create and send the fax paying particular importance
to the format of the file type. State the error message precisely and at
what point it arose.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
I have been using this fax program for a couple of years with no problems.
Just recently, whenever I try to send a fax that is more than one page, I
get
an error message that the fax failed. Other fax machines using the same
fax
line have no problem. I am running Windows XP, again the Fax Console
version
is 5.1, build 2600, sp2. Any help is appreciated!
 
R

Russ Valentine [MVP-Outlook]

Documents created in third party applications can only be printed to the Fax
Printer using the originating application for the transmission to succeed
consistently.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
1) Scanned documents in HP Director program (send to fax)
2) Once all documents scanned, send to fax wizard
3) Compose cover page
4) Finish
5) Fax # is dialed and connects
6) Status box says 'sending page 1'
7) While sending page one, eventually the error message 'An error occurred
while sending the fax' comes up, and the phone connection is lost.

Russ Valentine said:
State the steps used to create and send the fax paying particular
importance
to the format of the file type. State the error message precisely and at
what point it arose.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
I have been using this fax program for a couple of years with no
problems.
Just recently, whenever I try to send a fax that is more than one page,
I
get
an error message that the fax failed. Other fax machines using the
same
fax
line have no problem. I am running Windows XP, again the Fax Console
version
is 5.1, build 2600, sp2. Any help is appreciated!
 
M

Mark Schneiderman

Like I said, I've NEVER had problems like this till just recently....not sure
what you mean by 'using the originating application'. Does that mean it
would need to be 'printed' from something like Word or Adobe instead of
scanning into the HP application?

Russ Valentine said:
Documents created in third party applications can only be printed to the Fax
Printer using the originating application for the transmission to succeed
consistently.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
1) Scanned documents in HP Director program (send to fax)
2) Once all documents scanned, send to fax wizard
3) Compose cover page
4) Finish
5) Fax # is dialed and connects
6) Status box says 'sending page 1'
7) While sending page one, eventually the error message 'An error occurred
while sending the fax' comes up, and the phone connection is lost.

Russ Valentine said:
State the steps used to create and send the fax paying particular
importance
to the format of the file type. State the error message precisely and at
what point it arose.
--
Russ Valentine
[MVP-Outlook]
message I have been using this fax program for a couple of years with no
problems.
Just recently, whenever I try to send a fax that is more than one page,
I
get
an error message that the fax failed. Other fax machines using the
same
fax
line have no problem. I am running Windows XP, again the Fax Console
version
is 5.1, build 2600, sp2. Any help is appreciated!
 
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R

Russ Valentine [MVP-Outlook]

No. It means you should print to the fax printer from whatever HP scanning
software you are using. Sending to the fax wizard forces the fax software to
do rendering it cannot do. The fax software has no way of distinguishing the
breaks between pages or documents, so it fails after the first page.
You could also create a single document that you could fax as an attachment
as long as your OS has a printto verb defined for the document type.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
Like I said, I've NEVER had problems like this till just recently....not
sure
what you mean by 'using the originating application'. Does that mean it
would need to be 'printed' from something like Word or Adobe instead of
scanning into the HP application?

Russ Valentine said:
Documents created in third party applications can only be printed to the
Fax
Printer using the originating application for the transmission to succeed
consistently.
--
Russ Valentine
[MVP-Outlook]
Mark Schneiderman said:
1) Scanned documents in HP Director program (send to fax)
2) Once all documents scanned, send to fax wizard
3) Compose cover page
4) Finish
5) Fax # is dialed and connects
6) Status box says 'sending page 1'
7) While sending page one, eventually the error message 'An error
occurred
while sending the fax' comes up, and the phone connection is lost.

:

State the steps used to create and send the fax paying particular
importance
to the format of the file type. State the error message precisely and
at
what point it arose.
--
Russ Valentine
[MVP-Outlook]
in
message I have been using this fax program for a couple of years with no
problems.
Just recently, whenever I try to send a fax that is more than one
page,
I
get
an error message that the fax failed. Other fax machines using the
same
fax
line have no problem. I am running Windows XP, again the Fax
Console
version
is 5.1, build 2600, sp2. Any help is appreciated!
 
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