"Explorer Has Stopped Working" when trying to launch a Slideshow

[Guest]

When I attempt to start a Slideshow of photos using the Explorer toolbar, the
first picture launches and then, after about two seconds, closes with the
message "Explorer has stopped working".
I then get the usual series of messages that "Windows is looking for a
solution to the problem" etc, but no answer is found.

I get the same if I go through Microsoft Office Picture Manager.

Problem reports below:

Description
A problem caused this program to stop interacting with Windows.




Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: iac25_32.ax
Fault Module Version: 2.0.5.53
Fault Module Timestamp: 4549bcd1
Exception Code: c0000005
Exception Offset: 00003548
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 346405098


Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OIS.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 454175ff
Hang Signature: 1031
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Hang Signature 1: ad3731084fbd46d733da634d2b18feeb
Additional Hang Signature 2: 714b
Additional Hang Signature 3: d3f868e55e0db7fafdd9959d8f68c48d
Additional Hang Signature 4: 1031
Additional Hang Signature 5: ad3731084fbd46d733da634d2b18feeb
Additional Hang Signature 6: 714b
Additional Hang Signature 7: d3f868e55e0db7fafdd9959d8f68c48d

Extra information about the problem
Bucket ID: 17869584


I am using 32 bit Windows Home Premium on a Novatech PC with an Intel
3.00GHz dual core processor and 2Gb RAM and 320Gb hard drive.
NVIDIA GeForce 7300 LE graphics card.

I have turned off UAC and DEP, but still the problems occur.
Any ideas? Program conflicts? (Nero, iTunes are both installed)

Please help !!

 

[Cal Bear '66]

I have read of problems like this if the folder has video files in it.

 

[Guest]

Thanks.
I moved the 3 small .avi files that were included (the whole folder came
from my digital camera) to another location and then the Slideshow woked fine.
It's a shame that Microsoft don't document this problem anywhere; I have
wasted almost an entire day trying to get this to work.
Again, many many thanks.

 

[Cal Bear '66]

You're welcome.

Thanks.
I moved the 3 small .avi files that were included (the whole folder came
from my digital camera) to another location and then the Slideshow woked fine.
It's a shame that Microsoft don't document this problem anywhere; I have
wasted almost an entire day trying to get this to work.
Again, many many thanks.

 

[deb]

I read the previous posts and I am having a similar problem. I downloaded a
full memory card of pictures and a few .avi videos into my pictures, along
with a bunch of photos & video clips from cds. It worked well for a few days
and now everytime I go to the start menu and click this pictures link to the
folder I get this message:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Hang Signature: bf20
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: abff7151af16513c4915d5c48fb488c1
Additional Hang Signature 2: ab12
Additional Hang Signature 3: 4f341f01f7c4580002aa47c85e6f4fee
Additional Hang Signature 4: bf20
Additional Hang Signature 5: abff7151af16513c4915d5c48fb488c1
Additional Hang Signature 6: ab12
Additional Hang Signature 7: 4f341f01f7c4580002aa47c85e6f4fee

My pictures will not load at all in that screen. I can get complete acess to
the folder thru control panel and I deleted a lot of images and moved the
files into the video folder. It's still not working. I also cannot get my
torrent .avi files to play with Real installed and a good codec pack. could
this be related? Hopefully you can help mee! Thanks!

Oh...I'm using a brand new HP dv9500 with Windows Vista and I'm not very
computer savy.

 

[Cal Bear '66]

Uninstall the codec pack. Codec packs are evil.


I Bleed Blue and Gold
GO BEARS!

 

[deb]

I have completely unistalled everything with the codec pack and went through
the registry to make sure that it was gone. I am still getting the same error
message when i try to use the pictures link for the folder. Any other ideas?

Thanks--deb

 

[Cal Bear '66]

This might provide useful information:

Go to Control Panel (Classic view) > Problem Reports and Solutions.
In the left hand pane of Problem Reports and Solutions, click the "View problem
history" link. Right click on the problem and select "View problem details".
In the bottom left corner of the screen, press the "Copy to clipboard" link.
Paste in a reply to this thread.


I Bleed Blue and Gold
GO BEARS!

 

[deb]

Here is the information for the problem detail from the control panel like
you requested. I also found another problem error which occured around the
same time and date. Thought both might be helpful! Thanks again!

deb

Product
Windows Explorer

Problem
Stopped responding and was closed

Date
11/17/2007 11:17 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Hang Signature: 2174
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: e75facfa1f230ef608bd1e63892ee4f4
Additional Hang Signature 2: cdc8
Additional Hang Signature 3: ff588697f781e34d9c22c1522136dc8d
Additional Hang Signature 4: 2174
Additional Hang Signature 5: e75facfa1f230ef608bd1e63892ee4f4
Additional Hang Signature 6: cdc8
Additional Hang Signature 7: ff588697f781e34d9c22c1522136dc8d

New Problem I found:

Product
Windows Modules Installer

Problem
WINDOWS_WCP_OTHER_FAILURE2

Date
11/15/2007 5:47 PM (this happened again on the 17th before the first time
Windows Explorer went down)

Status
Not Reported

Problem signature
Problem Event Name: WINDOWS_WCP_OTHER_FAILURE2
OsVersion: 6.0.6000
File: base\wcp\componentstore\com\store.cpp
Function: Windows::COM::CComponentStore::InternalTransact
Line: 3458
Status: 8000ffff
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem
poqexec.log
Cbs.log
memory.hdmp
minidump.mdmp

 

[zachd [MSFT]]

That's a really old crash - from November. Is there anything else more
recent?

 

[deb]

The windows explorer craash happens everyday-each time I try to use the
pictures link to my picures folder. Here is the most recent from that...

Product
Windows Explorer

Problem
Stopped responding and was closed

Date
12/12/2007 11:33 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Hang Signature: 7a2f
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: b171846b345a6663a6a79efb42a467f4
Additional Hang Signature 2: dd10
Additional Hang Signature 3: 854c568953824821c2588bd30da85155
Additional Hang Signature 4: 7a2f
Additional Hang Signature 5: b171846b345a6663a6a79efb42a467f4
Additional Hang Signature 6: dd10
Additional Hang Signature 7: 854c568953824821c2588bd30da85155

Extra information about the problem
Bucket ID: 120289970

....The Windows Modules Installer crash that I sent you only happened twice,
Nov. 15th and Nov. 17th. I sent you that one beause I noticed it happened on
the same day the the other started. I also thought of this today as well, I
installed Safari web browser (which is an Apple product mainly for Macs) and
my computer does apple updates routinely. Could using that type of product
have anything to do with this or any updates that have been installed?Please
let me know if you need any other info about my computer! Thanks

 

[zachd [MSFT]]

The pictures link to your pictures folder, OK. Do the music and the videos
folders still work?

That information unfortunately doesn't lead to anything. It might be
somewhat more helpful to look at a crash dump file generated through the
Windows Debugging Toolkit, but that's probably way way over the top here -
at that point you're probably better off contacting actual support. =)

 

[deb]

the documents, music, and videos all still work great. Windows debugging
toolkit. Sounds complicated. Do I even have that? Actual support it is!
Thanks so much for trying!!!

Deb

 

[miro]

When I attempt to start a Slideshow of photos using the Explorer toolbar, the
first picture launches and then, after about two seconds, closes with the
message "Explorer has stopped working".
I then get the usual series of messages that "Windows is looking for a
solution to the problem" etc, but no answer is found.

I get the same if I go through Microsoft Office Picture Manager.

Problem reports below:

Description
A problem caused this program to stop interacting with Windows.




Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: iac25_32.ax
Fault Module Version: 2.0.5.53
Fault Module Timestamp: 4549bcd1
Exception Code: c0000005
Exception Offset: 00003548
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 346405098


Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OIS.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 454175ff
Hang Signature: 1031
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Hang Signature 1: ad3731084fbd46d733da634d2b18feeb
Additional Hang Signature 2: 714b
Additional Hang Signature 3: d3f868e55e0db7fafdd9959d8f68c48d
Additional Hang Signature 4: 1031
Additional Hang Signature 5: ad3731084fbd46d733da634d2b18feeb
Additional Hang Signature 6: 714b
Additional Hang Signature 7: d3f868e55e0db7fafdd9959d8f68c48d

Extra information about the problem
Bucket ID: 17869584


I am using 32 bit Windows Home Premium on a Novatech PC with an Intel
3.00GHz dual core processor and 2Gb RAM and 320Gb hard drive.
NVIDIA GeForce 7300 LE graphics card.

I have turned off UAC and DEP, but still the problems occur.
Any ideas? Program conflicts? (Nero, iTunes are both installed)

Please help !!

 

[Keith]

Having what sounds like the same problem. Trying to open a folder with
videos in it (WMV, AVI,MPA etc). Explorer opens the folder and displays
contents momentarily before stopping with the same error message and
restarting. The problem log is as follows:

Product
Windows Explorer

Problem
Stopped working

Date
30/11/2007 8:47 PM

Status
Solution Available

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00061f2a
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 3081
Additional Information 1: 8b61
Additional Information 2: 67d65673304e3c946c900fa3a3b1769c
Additional Information 3: 26f4
Additional Information 4: 37a0be62fb4d32c4a5f0e09059717aae

Extra information about the problem
Bucket ID: 345330610

Would appreciate any help...

 

[Alorasdad]

I have this problem just trying to open Internet Explorer, just to get to my
homepage. The error is a AppHangB1.

 

[zachd [MSFT]]

Siince yours is an AppHang and his is an AppCrash, that means that rest of
your information is also different - what is the rest of the information for
your hang?