Explorer.exe process unexpectedly quits

[Guest]

Hello, my Explorer.exe has been crashing after doing file searches and I'm
not sure what to do. According to the following:

http://support.microsoft.com/kb/900004/en-us

it says that I should uninstall the Microsoft Windows 2000 Resource Kit
however, I can't seem to find it on my system? I looked in the control panel
to add/remove programs, but it's not there.

Any suggestions?
Thanks

 

[Gerry]

Please provide copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the time when the
error occurs. No Information Reports please.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~

 

[Guest]

Hello...here is the description of the first error that occurred:

Faulting application EXPLORER.EXE, version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x031223ec.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


And then about 9 seconds later in the event viewer, this error happened:

Fault bucket 16934896.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Is this the info you're looking for?
jj

 

[Gerry]

JJ

Those are only parts of two Error Reports. Please post the complete
copies.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Plato]

Hello, my Explorer.exe has been crashing after doing file searches and I'm
not sure what to do. According to the following:

Often due to bad or incopatible ram or overheating or your cpu and/or
system.