explorer.exe problem

[Guest]

Hey,

I'm having a problem with my explorer.exe shell. First, the story:

P4 2.5 GHz
512 Mb Ram
Radeon 8500 LE
Windows XP Pro SP2

I uninstalled Firefox 1.0.7 and, as I usually do after installing and
uninstalling, I restarted my computer. As Windows began loading up, I tried
to open 'My Computer' from the desktop. That's when explorer.exe crashed.

At first, the explorer.exe shell restarted by opening a Windows Explorer
window starting in 'My Documents', which loaded up fine. I tried to open the
different subfolders under 'My Documents' and they were fine as well.
However, when I go into 'My Computer' from the Windows Explorer, explorer.exe
crashes again.

So I decided to restart in safe mode to see if the problem is still there.
In safe mode, I was able to go into 'My Computer' without having explorer.exe
crashing. Since it was working in safe mode, I decided to restart Windows
again in normal mode. But, when I try it again in normal mode, the problem
is still there. Right-clicking on 'My Computer' doesn't seem to be a
problem, it's only accesing 'My Computer' that causes explorer.exe to crash.

Event Log says this:

Date: 27/11/2005
Time: 1:08:02 AM
Type: Information
Usre: N/A
Computer: *Blank*
Source: Winlogon
Category: None
Event ID: 1002
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp

I've been able to eliminate viruses, malware, and trojans so far. Does
anyone have any idea what's going on? Thanks.

 

[Guest]

One more thing that I just tried, if I go to 'Run' and then 'Browse', I can
get to 'My Computer'. Don't know if that changes anything.

 

[Trax]

|>Hey,
|>
|>I'm having a problem with my explorer.exe shell. First, the story:
|>
|>P4 2.5 GHz
|>512 Mb Ram
|>Radeon 8500 LE
|>Windows XP Pro SP2
|>
|>I uninstalled Firefox 1.0.7 and, as I usually do after installing and
|>uninstalling, I restarted my computer. As Windows began loading up, I tried
|>to open 'My Computer' from the desktop. That's when explorer.exe crashed.
|>
|>At first, the explorer.exe shell restarted by opening a Windows Explorer
|>window starting in 'My Documents', which loaded up fine. I tried to open the
|>different subfolders under 'My Documents' and they were fine as well.
|>However, when I go into 'My Computer' from the Windows Explorer, explorer.exe
|>crashes again.
|>
|>So I decided to restart in safe mode to see if the problem is still there.
|>In safe mode, I was able to go into 'My Computer' without having explorer.exe
|>crashing. Since it was working in safe mode, I decided to restart Windows
|>again in normal mode. But, when I try it again in normal mode, the problem
|>is still there. Right-clicking on 'My Computer' doesn't seem to be a
|>problem, it's only accesing 'My Computer' that causes explorer.exe to crash.

Long shot, run REGEDIT and go to this value
{20D04FE0-3AEA-1069-A2D8-08002B30309D}
and see if it's corrupt.

It's the CLSID for "my computer"

 

[Guest]

Thanks for the help. How do I know if this is corrupt or not?

 

[David Candy]

Type in Help

clean boot troubleshooting

 

[Trax]

|>Thanks for the help. How do I know if this is corrupt or not?

Export the key as a text file and compare it against mine:

Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 3:28 PM
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: My Computer

Value 1
Name: InfoTip
Type: REG_EXPAND_SZ
Data: @%SystemRoot%\system32\SHELL32.dll,-22913

Value 2
Name: IntroText
Type: REG_EXPAND_SZ
Data: @%SystemRoot%\system32\SHELL32.dll,-31751

Value 3
Name: LocalizedString
Type: REG_EXPAND_SZ
Data: @%SystemRoot%\system32\SHELL32.dll,-9216


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\DefaultIcon
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: %SystemRoot%\Explorer.exe,0


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\InProcServer32
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 3:28 PM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: %SystemRoot%\system32\SHELL32.dll

Value 1
Name: ThreadingModel
Type: REG_SZ
Data: Apartment


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 3:28 PM
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: none


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\find
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 3:28 PM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: @%SystemRoot%\system32\SHELL32.dll,-8503

Value 1
Name: SuppressionPolicy
Type: REG_DWORD
Data: 0x80


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\find\command
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: %SystemRoot%\Explorer.exe


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\find\ddeexec
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: [FindFolder("%l", %I)]


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\find\ddeexec\application
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: Folders


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\find\ddeexec\topic
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: AppProperties


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\Manage
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: @%windir%\system32\mycomput.dll,-400

Value 1
Name: SuppressionPolicy
Type: REG_DWORD
Data: 0x4000003c


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\Manage\command
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 8:22 AM
Value 0
Name: <NO NAME>
Type: REG_EXPAND_SZ
Data: %windir%\system32\mmc.exe /s
%windir%\system32\compmgmt.msc


Key Name:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\ShellFolder
Class Name: <NO CLASS>
Last Write Time: 6/23/2005 - 3:28 PM
Value 0
Name: HideOnDesktopPerUser
Type: REG_SZ
Data:




|>"Trax" wrote:

|>> |>So I decided to restart in safe mode to see if the problem is still there.
|>> |>In safe mode, I was able to go into 'My Computer' without having explorer.exe
|>> |>crashing. Since it was working in safe mode, I decided to restart Windows
|>> |>again in normal mode. But, when I try it again in normal mode, the problem
|>> |>is still there. Right-clicking on 'My Computer' doesn't seem to be a
|>> |>problem, it's only accesing 'My Computer' that causes explorer.exe to crash.
|>>
|>> Long shot, run REGEDIT and go to this value
|>> {20D04FE0-3AEA-1069-A2D8-08002B30309D}
|>> and see if it's corrupt.
|>>
|>> It's the CLSID for "my computer"
|>>
|>> --
|>> Service call? Talk to a human...
|>> http://paulenglish.com/ivr/
|>>