Explorer.exe crashes

[Keith Ward]

Hi,

I'm having problems with my network and dail-up connections.

I have a netgear ma111 usb wireless adapter that has been working flawlessly
since I installed it last year. I installed a TDK Bluetooth adapter the
other week and now find that my internet has gone off but cant be sure it
was the Bluetooth adapter.

When I open the network and dail-up connections and open the properties to
the connection for the netgear wireless adapter, I get an error saying that
explorer.exe has generated errors and will be closed by windows. You will
need to restart the program.

So I cant diagnose any problem with the connection. I have also gone into
command prompt and done a ipconfig/all and get the following

Windows 2000 IP Config

Host Name :Computer
Primary DNS Suffix :
Node Type :Broadcast
IP Routing Enabled : no
Wins Proxy Enabled : no

And that's it. I know there should be more about the adapter but nothing.

I have uninstalled the Bluetooth adapter and software, uninstalled and
reinstalled the wireless adapter but still the same problem.

Any ideas grateful.

Keith

 

[David H. Lipman]

From: "Keith Ward" <[email protected]>

| Hi,
|
| I'm having problems with my network and dail-up connections.
|
| I have a netgear ma111 usb wireless adapter that has been working flawlessly
| since I installed it last year. I installed a TDK Bluetooth adapter the
| other week and now find that my internet has gone off but cant be sure it
| was the Bluetooth adapter.
|
| When I open the network and dail-up connections and open the properties to
| the connection for the netgear wireless adapter, I get an error saying that
| explorer.exe has generated errors and will be closed by windows. You will
| need to restart the program.
|
| So I cant diagnose any problem with the connection. I have also gone into
| command prompt and done a ipconfig/all and get the following
|
| Windows 2000 IP Config
|
| Host Name :Computer
| Primary DNS Suffix :
| Node Type :Broadcast
| IP Routing Enabled : no
| Wins Proxy Enabled : no
|
| And that's it. I know there should be more about the adapter but nothing.
|
| I have uninstalled the Bluetooth adapter and software, uninstalled and
| reinstalled the wireless adapter but still the same problem.
|
| Any ideas grateful.
|
| Keith

Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files

Dump the contents of the Mozilla FireFox Cache
Tools --> Options --> Privacy --> Cache --> Clear

1) Download TrendMicro Sysclean by other of the following 2 methods

Trend Sysclean Method 1
---------------------------------------
Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp

Create a directory.
On drive "C:\"
(e.g., "c:\sysclean")

Download SYSCLEAN.COM and place it in that directory.
Download the signature files (pattern files) by obtaining the ZIP file.
For example; lpt613.zip

Extract the contents of the ZIP file and place the contents in the same directory as
SYSCLEAN.COM.

Trend Sysclean Method 2
---------------------------------------
Download the utility SYSCLEAN_FE at the following URL --
http://www.ik-cs.com/got-a-virus.htm
SYSCLEAN_FE automates the download and execution process of the Trend Sysclean Package.
Direct URL --
http://www.ik-cs.com/programs/virtools/Sysclean_FE.exe

2) Download McAfee Stinger -- http://vil.nai.com/vil/stinger/
3) Download Ad-aware SE (free personal version v1.05)
http://www.lavasoftusa.com/
Update Ad-aware with the latest definitions.
4) Reboot your PC into Safe Mode and shutdown as many applications as possible.
5) Using Trend Sysclean utility, Stinger and Ad-aware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
(a few cycles may be needed)
6) Restart your PC and perform a "final" Full Scan of your platform using the
Trend Sysclean utility, Stinger and Ad-aware

* * * Please report back your results * * *