Explorer crashes when viewing My Documents files

[Guest]

When I open My Documents folder win explorer crashes . I get an error saying
" is3hook.dll " is the problem . What is this file for and why is it
crashing my explorer only when I open this one folder I have searched my hd's
and it is located in windows/system 32 folder . I cannot delete this file .

 

[Ramesh [MVP]]

Mike,

What does the file properties say? Company name, Product name etc.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I open My Documents folder win explorer crashes . I get an error saying
" is3hook.dll " is the problem . What is this file for and why is it
crashing my explorer only when I open this one folder I have searched my hd's
and it is located in windows/system 32 folder . I cannot delete this file .

 

[Guest]

Company name International Software Systems Solutions
Product Name is3hook.dll
file version 3,1,4,0
Description is3 support library
Product name IS3Hook Module

 

[Ramesh [MVP]]

Mike,

Are you using StopZilla, by chance?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Company name International Software Systems Solutions
Product Name is3hook.dll
file version 3,1,4,0
Description is3 support library
Product name IS3Hook Module

 

[Guest]

Yes i am using stopzilla is this the problem . Do i have to uninstall
stopzilla or is there a fix for this .

 

[Ramesh [MVP]]

Not sure if there is a fix. I would uninstall and reinstall the product. If that does not help, check with StopZilla Tech support.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Yes i am using stopzilla is this the problem . Do i have to uninstall
stopzilla or is there a fix for this .

 

[Guest]

Thanks Ramesh , I have been putting up with this for a long time . You have
been most helpful .

 

[Ramesh [MVP]]

You're welcome!

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Thanks Ramesh , I have been putting up with this for a long time . You have
been most helpful .