G
Guest
Hello,
For the last several days I have been unable to use explorer.exe to browse
my files and folders. When I open it up, it opens Ok, but when I try to click
on other folders and navigate around, the error comes up...
"Windows Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."
....with the option to send error or not.
The box also says: "To see what this error report contains, click here",
which I have done and this is what it contains:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33
.... followed by a huge stack dump which I won't paste here (I can't copy it
from the error window anyway).
I have searched previous support requests in this forum on this problem and
have followed the advise of changing my profile/user password, but this had
no effect.
After several days I am at a loss as to what caused this problem and how to
fix it short of reinstalling WindowsXP Pro from scratch, which would be about
a 2 day job (full time!) to reinstall all of the dozens of appls that I a
running on my laptop - not a happy prospect
Can MS support assist me to solve this problem WITHOUT having to go the full
reinstall route? It would really be appreciated. All the MS Office and other
apps are working fine. The only problem is with explorer.exe
Thank you.
Damien
For the last several days I have been unable to use explorer.exe to browse
my files and folders. When I open it up, it opens Ok, but when I try to click
on other folders and navigate around, the error comes up...
"Windows Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."
....with the option to send error or not.
The box also says: "To see what this error report contains, click here",
which I have done and this is what it contains:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33
.... followed by a huge stack dump which I won't paste here (I can't copy it
from the error window anyway).
I have searched previous support requests in this forum on this problem and
have followed the advise of changing my profile/user password, but this had
no effect.
After several days I am at a loss as to what caused this problem and how to
fix it short of reinstalling WindowsXP Pro from scratch, which would be about
a 2 day job (full time!) to reinstall all of the dozens of appls that I a
running on my laptop - not a happy prospect
Can MS support assist me to solve this problem WITHOUT having to go the full
reinstall route? It would really be appreciated. All the MS Office and other
apps are working fine. The only problem is with explorer.exe
Thank you.
Damien