error number 0x800CCC0D....cant send emails

[Charlie Tame]

Yes it does not resolve, but SMTP etc does resolve to a BSkyB server.

The smpt part of the host name is unlikely to be correct. Try changing
it to smtp instead.

If that doesn't work, see here:

http://www.sky.com/Assets/PDF/StaticFiles/720010.pdf

If you can't read .pdf files, download and install Adobe Reader:

http://www.adobe.com/products/acrobat/readstep2.html

Don't install the Google Toolbar program unless you want more
problems in Windows Mail. Web sites that let you do a Google
search are not a problem.

You may also need this:

<http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-attachments-from-Windows-Mail.html>

The uninstall of Norton often leaves a lot of troublesome debris behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail
checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the
mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.

The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D

message

:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did
not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


I am having the same trouble. Can anyone help? I was online with
tech
support for AT & T for 2 hours and that led me to no where. The
error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net',
Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net',
Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by
another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm
on sky (smpt.tools.sky.com) using port 465 for out going
mail (as recommended by sky). What I can't understand is why my E-mail
worked fine with the trial version of Outlook Express
but not on Windows Mail. I have completely uninstalled my Norton
anti-virus software and am using AVG. I have also tried some
of the fix programmes with no success. It's driving me round the
bennnnnnnnnd.

 

[malcolm thomson]

The uninstall of Norton often leaves a lot of troublesome debris behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.

The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D

Still haven't had a reply to my last E.Mail. Why am I having so much trouble with Windows Mail. It seems odd that so much has to be done to solve this problem. Looking at all the other problems that people have had, there must be a fundamental fault with the programme that Microsoft needs to sort out. As I said before I had no problems with the trial version of Microsoft Outlook.
:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


I am having the same trouble. Can anyone help? I was online with tech
support for AT & T for 2 hours and that led me to no where. The error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out going
mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook Express
but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried some
of the fix programmes with no success. It's driving me round the bennnnnnnnnd.

 

[Guest]

The smpt part of the server name is unlikely to be correct. Try
changing it to smtp instead.

The uninstall of Norton often leaves a lot of troublesome debris
behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail
checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the
mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply
here.

--
Gary VanderMolen, MS-MVP
Thanks for the advice but I'm still getting the same error messages
after carrying out the steps you suggested. Error message is pasted
below.

The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D

message

Still haven't had a reply to my last E.Mail. Why am I having so much
trouble with Windows Mail. It seems odd that so much has to be done
to solve this problem. Looking at all the other problems that people
have had, there must be a fundamental fault with the programme that
Microsoft needs to sort out. As I said before I had no problems with
the trial version of Microsoft Outlook.
:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did
not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


I am having the same trouble. Can anyone help? I was online with
tech
support for AT & T for 2 hours and that led me to no where. The
error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net',
Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net',
Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by
another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm
on sky (smpt.tools.sky.com) using port 465 for out going
mail (as recommended by sky). What I can't understand is why my
E-mail worked fine with the trial version of Outlook Express
but not on Windows Mail. I have completely uninstalled my Norton
anti-virus software and am using AVG. I have also tried some
of the fix programmes with no success. It's driving me round the
bennnnnnnnnd.

 

[Gary VanderMolen]

Several responders including myself answered your prior post of June 17.

The reason you are getting that error is because you have a typo in the
outgoing (SMTP) server name. Change smpt.tools.sky.com to
smtp.tools.sky.com.

--
Gary VanderMolen, MS-MVP (Mail)

The uninstall of Norton often leaves a lot of troublesome debris behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.

The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D

Still haven't had a reply to my last E.Mail. Why am I having so much trouble with Windows Mail. It seems odd that so much
has to be done to solve this problem. Looking at all the other problems that people have had, there must be a fundamental
fault with the programme that Microsoft needs to sort out. As I said before I had no problems with the trial version of
Microsoft Outlook.
:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


I am having the same trouble. Can anyone help? I was online with tech
support for AT & T for 2 hours and that led me to no where. The error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out
going
mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook
Express
but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried
some
of the fix programmes with no success. It's driving me round the bennnnnnnnnd.

 

[malcolm thomson]

Several responders including myself answered your prior post of June 17.

The reason you are getting that error is because you have a typo in the
outgoing (SMTP) server name. Change smpt.tools.sky.com to
smtp.tools.sky.com.

--
Gary VanderMolen, MS-MVP (Mail)

My apologies, did not notice the replies. Stupid mistake to make, have corrected typo error and now works fine. Thank you.

:

The uninstall of Norton often leaves a lot of troublesome debris behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.

--
Gary VanderMolen, MS-MVP
Thanks for the advice but I'm still getting the same error messages after carrying out the steps you suggested. Error message
is pasted below.
The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D


Still haven't had a reply to my last E.Mail. Why am I having so much trouble with Windows Mail. It seems odd that so much
has to be done to solve this problem. Looking at all the other problems that people have had, there must be a fundamental
fault with the programme that Microsoft needs to sort out. As I said before I had no problems with the trial version of
Microsoft Outlook.
:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


I am having the same trouble. Can anyone help? I was online with tech
support for AT & T for 2 hours and that led me to no where. The error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out
going
mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook
Express
but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried
some
of the fix programmes with no success. It's driving me round the bennnnnnnnnd.

 

[Gary VanderMolen]

Glad to hear the problem is now fixed.

 

[mike]

host cant be found...socket error 11001, error number 0x800CCC0D

whats up....cant send any emails

yes i cant send email

 

[ben]

The host 'POP3' could not be found. Please verify that you have entered the
server name correctly.
Account: 'POP3', Server: 'POP3', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 11001, Error Number: 0x800CCC0D

Ben (again)

 

[Bruce Hagen]

You're in someone else's thread, so I'm not sure if you're asking, or
trying to help.

If you are asking, I can tell you that POP3 is /not/ your server name.
Contact your ISP for the correct account settings.

Please start your own new thread in the future. Thank you.

 

[Bruce Hagen]

Why do you keep replying to the OP instead of starting your own new
thread?

Now you have a different error message and your server is not SMTP. Once
again. Contact your ISP and get the correct settings from them.

Please do not hijack threads in the future. Thank you.

 

[Gary VanderMolen \(MVP\)]

"SMTP" is not a valid mail server name. You get the correct mail
server names from your mail provider.
Do you have an existing email address? If so, what is the part of
your email address after the @ symbol? That part represents your
mail service provider.
Your mail provider will typically have a web page that shows how to
set up an email program. If you need more help, tell us the name of
your email service provider. If you currently don't have an email
address, we can help with that also.