Error Number: 0x8009000B when trying to send mail

[Guest]

I get the following error when trying to send or receive mail using Microsoft
Mail in Vista Beta 2:

An unknown error has occurred. Error Number: 0x8009000B

I set up Outlook 2007 using the same account credentials and it works fine.
The same account also works using Thunderbird. When receiving mail it appears
to connect and start to download the mail then kicks to the error. If I have
no mail available it appears to connect and never prompts with an error.

I tried to track it with the windows mail log file, but no log was created.

I couldn't find anything on the net that helped either. Any help with this
is greatly appreciated.

Thanks!

 

[Guest]

I just wanted to add that it is a pop3 account through cox.net. Not hotmail,
Gmail, etc.

 

[Jim Pickering]

That's a connection error. Have you looked at your setup under Windows
Mail, Tools/Options/Connections? Windows Mail share the same connection
settings as Internet Explorer. What build of Vista are you running?

 

[Jim Pickering]

That's a connection error. Have you looked at your setup under Windows
Mail, Tools/Options/Connections? Windows Mail share the same connection
settings as Internet Explorer. What build of Vista are you running?

Might also look at this KB article and see if it applies in your case:
http://support.microsoft.com/kb/904800/

 

[Steve Cochran]

Check in the message store directory for the log file (Tools | Options |
Advanced | Maintenance | Store Folder). Probably won't help though.

Try removing the mail account, closing and then reopening WinMail and then
try adding it back again.

steve

 

[Guest]

I changed the directory to save the pop3log file to and here it is:

Windows Mail 6.0.5384.4 (winmain_beta2.060518-1455)
POP3 Log started at 07/18/2006 16:49:01
POP3: 16:49:01 [rx] +OK InterMail POP3 server ready.
POP3: 16:49:01 [tx] USER dmenzies
POP3: 16:49:01 [rx] +OK please send PASS command
POP3: 16:49:01 [tx] PASS ******
POP3: 16:49:01 [rx] +OK dmenzies is welcome here
POP3: 16:49:01 [tx] STAT
POP3: 16:49:01 [rx] +OK 0 0
POP3: 16:49:01 [tx] QUIT
POP3: 16:49:01 [rx] +OK dmenzies InterMail POP3 server signing off.
POP3: 16:50:01 [rx] +OK InterMail POP3 server ready.
POP3: 16:50:01 [tx] USER dmenzies
POP3: 16:50:02 [rx] +OK please send PASS command
POP3: 16:50:02 [tx] PASS ******
POP3: 16:50:02 [rx] +OK dmenzies is welcome here
POP3: 16:50:02 [tx] STAT
POP3: 16:50:02 [rx] +OK 0 0
POP3: 16:50:02 [tx] QUIT
POP3: 16:50:02 [rx] +OK dmenzies InterMail POP3 server signing off.
POP3: 16:51:02 [rx] +OK InterMail POP3 server ready.
POP3: 16:51:02 [tx] USER dmenzies
POP3: 16:51:02 [rx] +OK please send PASS command
POP3: 16:51:02 [tx] PASS ******
POP3: 16:51:02 [rx] +OK dmenzies is welcome here
POP3: 16:51:02 [tx] STAT
POP3: 16:51:02 [rx] +OK 1 1041
POP3: 16:51:02 [tx] LIST
POP3: 16:51:02 [rx] +OK 1 messages
POP3: 16:51:02 [rx] 1 1041
POP3: 16:51:02 [rx] .
POP3: 16:51:02 [tx] RETR 1
POP3: 16:51:02 [rx] +OK 1041 octets

I ran it with no mail then sent a test mail from another account. The mail
starts to download (It appears to) and then I get the error.

I am running Beta 2 Build 5384. My Mail settings are set to use my IE
settings and I have tried at home on a direct cable connection and at work
through a proxy with identical results.

 

[Guest]

I checked the link out but I didn't see anything that pertained to my case. I
have tried removing and setting up the account several times. The log seems
to show that my credentials are good, but as soon as it goes to retrieve the
mail it cuts me off.

 

[Jim Pickering]

Try setting up a log for SMTP transactions. Click on the menu for
Tools/Options, Maintenance tab and you'll see an option at the bottom to
create a troubleshooting log for SMTP events which will be saved in your
Message Store folder. Next time the problem occurs, post your log and let's
have a look at it.

 

[Guest]

I have three options to create log files for:


Mail
News
IMAP

There isn't one listed for SMTP.

 

[Jim Pickering]

Sorry, should have said for Mail. Then try sending again and examine the
log file (it will have an extension of .log in the Message Store folder) and
post it if you cannot understand what it's saying. Then we can try to help.
Good luck.

 

[Guest]

If you look at my post under Steve's, you'll see that I have already posted
my mail log.

Thanks!

 

[Jim Pickering]

Then I would agree with Steve's recommendation. Try deleting the account
completely in Windows mail (Tools/Accounts - Mail tab) and then close and
reopen Windows Mail and try recreating it and test it again. Since Vista
does not presently have telnet installed by default, there is no easy way to
use it to check on the account, but deleting it, closing Windows Mail and
reopening it and creating the account anew may help fix it. Good luck.

 

[Guest]

I have tried exactly that a few times.

I will try it once more.

Any other ideas?

 

[Guest]

I did it once again and get the same error.

Then I would agree with Steve's recommendation. Try deleting the account
completely in Windows mail (Tools/Accounts - Mail tab) and then close and
reopen Windows Mail and try recreating it and test it again. Since Vista
does not presently have telnet installed by default, there is no easy way to
use it to check on the account, but deleting it, closing Windows Mail and
reopening it and creating the account anew may help fix it. Good luck.
--
Jim Pickering
MVP-Outlook Express/Windows Mail
Please reply to newsgroup only so that others may be helped with your
feedback.

 

[Roland Bierlein]

Buenos días: *DMenz* escribió:

I changed the directory to save the pop3log file to and here it is:

It looks fine so far, but did you not write your problem was with
_sending_ emails? If so, then the smtp.log would be of more help, the
pop3.log shows the process of _receiving_ messages. ;-)

I ran it with no mail then sent a test mail from another account. The mail
starts to download (It appears to) and then I get the error.

OK, so it is indeed with receiving, too? Do you have antivirus software
with email scanning activated running in the background? Could you
please give us the server names you have configured in your account?

Saludos
Roland

 

[Guest]

Hola!

I am running SAVCE 10 but no email scanning.

My server settings are:

pop.central.cox.net
smtp.central.cox.net

I know the settings are correct since these exact settings are working in
both Outlook 2007 and Thunderbird. I have matched every setting between
Windows Mail and Outlook, but the Windows Mail client won't play.

 

[Guest]

I also am running SAVCE 10.0.1.628 scan engine 61.1.0.11

It is running in unmanaged mode.

This is from the documentation from Symantec regarding e-mail scanning:

Symantec AntiVirus Email protection is not supported
----------------------------------------------------
All Email snap-ins are not installed in this release of Symantec AntiVirus
for Vista.

So, e-mail scanning is not turned on and cannot be turned on for this
version of SAVCE in unmanaged mode.

So, we are not fighting an e-mail scanning time-out.

 

[Steve Cochran]

My first impression is that this SAVCE is causing the problem or its due to
the fact that you have two betas installed. Since others can get the POP3
to work okay, you might try removing those other programs (or at least
disabling SAVCE and then rebooting) and then testing if that makes a
difference.

Try using msconfig and disable all non-MS services and applications at
startup. That might help narrow it down. The logfile indicates that its
getting the message, so something is interposed and I suspect its Symantec
interfering although they say otherwise. It wouldn't be the first time.

steve

 

[Guest]

I tried disabling SAVCE and turned off everything in startup I could. Still
get the same error when I send. I even went through and killed processes that
were not system related.

Nothing.

I can't imagine what has happened here. I may try removing SAVCE just to see
if that does it.

It is odd to me that Outlook would work fine, yet Windows Mail won't.

Is it possible that Windows Defender would be interfering? I am grasping at
straws...

 

[Guest]

Ok, I removed SAVCE client. I reset the PC. I deleted my account settings in
Microsoft Mail. I disabled all services I could that were not system
critical. I rebooted. I then added my mail account credentials in Microsoft
Mail.

I get the same error.

I also went through Defender and verified that MS Mail was allowed. I
checked my Windows Firewall settings as well.

This is getting ridiculous!