Error message when sending email but can receive fine

[kahnefan1]

When I try to send using mail I get the below error. HELP!!!!

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: question', Account: 'Windows Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

 

[Gary VanderMolen]

"Unexpected" termination is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[kahnefan1]

I use Trend Micro Antivirus. Do you know how to disable email scanning? I am
new to all this.

 

[kahnefan1]

I figured it out and it did work. Thank you very much Gary!!!!!!!!!!

 

[Gary VanderMolen]

You're very welcome. Thanks for reporting back.