Error in receiving faxes

[Fred Farzan]

I use Windows XP Professioal fax
Build 2600.xpsp2.030422-1633- Service Pack 1

I have many cases of error reports on receiving faxes.
The sendng station seems to be sending good faxes, and using correct
configuration, but the fax either is not received at all, or I get an
error message saying "failed to receive a Fax". AND, does not seems
like the sender will get an error on their side.

I have tried changing my fax modem, changes in Fax-Modem settings, and
many other attempts, but no luck.

In some cases, I do get the caller ID of sender and can track it down
and have them re-send to a different fax machine, but in cases were I
don't get the caller ID, it's painful to see that the sender did not
get an error, and they think the fax was sent successful.

Any help with this matter is appreciated.

Thanks
Fred

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.