error during shut down

[ALev]

I recently received the following error message as I was shutting down my
computer (which used Windows XP):

"
vstskmgr.exe -- Application Error
The instruction at "0x7c911669" referenced memory at "0x00000001". The
memory could not be "read". Click OK to terminate the program.

"

Unfortunately, I could not click OK because the computer froze at that point
i.e it would not respond to the mousepad. I had to power cycle my machine at
this point. I could be misremembering but I think the error occurred at the
stage when the screen shows "Windows is shutting down" on the blue
background. Does anyone know what this means or how I can prevent it in the
future?

 

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup.

What McAfee application is or was installed?

 

[ALev]

I have Windows XP Professional. I think the only McAfee application I have is
VirusScan Enterprise 8.5.0i.

 

[Brian A.]

I recently received the following error message as I was shutting down my
computer (which used Windows XP):

"
vstskmgr.exe -- Application Error
The instruction at "0x7c911669" referenced memory at "0x00000001". The
memory could not be "read". Click OK to terminate the program.

"

Unfortunately, I could not click OK because the computer froze at that
point
i.e it would not respond to the mousepad. I had to power cycle my machine
at
this point. I could be misremembering but I think the error occurred at
the
stage when the screen shows "Windows is shutting down" on the blue
background. Does anyone know what this means or how I can prevent it in
the
future?

Vstskmgr.exe is a McAfee virus scan file.
First try updating McAfee to see if it resolves the issue, if it doesn't,
uninstall/reinstall it.

Also see:
http://groups.google.com/groups/search?hl=en&q=vstskmgr.exe+--+Application+Error&qt_s=Search+Groups

--

Brian A. Sesko
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[PA Bear [MS MVP]]

Contact McAfee Support ASAP.

I have Windows XP Professional. I think the only McAfee application I have
is VirusScan Enterprise 8.5.0i.