Error 692 Could not detect modem

[grh45]

Hello all!
When I try to connect to the internet I get the
message "Could not detect modem. It may be in use, turned
off, or not installed properly." Also has mentioned Error
692. I have been through microsoft troubleshooting and
have checked under modem diagnostics, Query Modem - this
has a message in it "COMMAND NOT SUPPORTED". Does anyone
know what I can do to correct this? I have been back and
forth in Microsoft support for two days now trying to find
a solution. Any help you can give me will be GREATLY
APPRECIATED!!
Thanks,
grh45

 

[DL]

What modem?
Did it work before?
If so try removing in hardware rebooting and allowing Win to install it