Error 1920

[Guest]

Installation stops during 'Starting Services' with Error 1920. Any
suggestions.
I already worked thru Windows Updates and installed the GDI+ in System32,
that allowed me to get to installation, this new error stops installation
about 3/4 of the way through.

 

[Guest]

Well I got as far as you and then decided to debug the install somewhat. I
used file explorer from sysinternals to figure out what file it thought was
missing.

It seemed to be looking for several files which it then found in other path
locations. But it was looking for one file in an explicit location. It was
looking for msmpeng.exe.local. I have no idea what this is. assuming its a
debug version of the same file (dumb guess) I made a copy of the msmpeng.exe
using the same name. This time it seemed to proceed further and was looking
for mscoree.dll. A quick search reveals this needs the .Net framework! Didnt
see that in the system requirements. I installed that too. It got further but
was now looking for userenv.dll, shell32.dll, and several other files in
%systemroot%\system32. But it was searching for them explicitly in the WD
installation folder. It didnt seem to query other folders in the path.

I tried this install to the default folder and also to c:\wd assuming it had
some dumb issue with paths with spaces etc.. As it was looking for files in
explcit folders, I then installed to %systemroot%\system32 as it would
definitely find all the files it needed. Needless to say it still fails.
Sortof. It looks for chord.wav in several folders and then settles for
c:\winnt\media. Good choice. But it doesnt seem to progress.

I give up. Need the dev guys to do something now.

Tried installing on a W2k Pro / SP4 IE6 SP1 VM. I am running NTL Netgard AV
software but I am sure that didnt have any issues. I am also running morpheus
P2P software but I dont think it would cause issues.

M@

 

[Bill Sanderson]

FWIW, I've installed on one W2K Pro sp4 workstation and 3 W2K sp4 servers
with no problems at all--just had to put the GDI+ dll in the system32
folder.

So I'm not sure what's going on with this error message--but it
generalizable to all Windows 2000 installs.

--

 

[Guest]

Ditto
Same situation. Error 1920... it thinks I don't have admin priv... but I do.
I'm looking forward to solution.
Russell

 

[Guest]

OK. I removed itunes and did a complete update of my VM to the latest
security updates. It has now installed with no probs. I did an update of the
defs and a scan . It found one uncomplete install of edonkey and zapped it.

I suggest you update to the latest security updates before trying anything
else.. Unfortunately I have no idea on what exactly fixed this.

M@

 

[Guest]

I also removed iTunes. I tried "updates" but was unsuccessfull. ALL my
certs under "Trusted root" were gone! But I tried Defender install again. NG.
Event viewer indicates:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 2/17/2006
Time: 5:41:39 PM
User: N/A
Computer:
Description:

The Windows Defender Service service terminated with the following error:

A certificate chain processed correctly, but terminated in a root
certificate which is not trusted by the trust provider.

Russell

 

[Guest]

Russell,

Did u managed to fix this error? I am alo having the same problem.

Thanks
Arun

 

[Guest]

Got it!
I did a few things, so I can't say if it was all or one thing. Make sure
you have the most recent security windows updates. My Trusted Root Certs
were gone, so windows update wouldn't work.
I unchecked "require server verification" in
IE;tools;options;security;trusted sites.
Then I clicked "add" and added http://update.microsoft.com
Updates worked (25 of them)
Then, in "run" (window key+r) I typed:
Regserve32 softpub.dll
" wintrust.dll
" initpki.dll
" dssenh.dll
" sccbase.dll
" rssenh.dll
" gpkcps.dll
" slbcps.dll
and most importantly: regsrv32 cryptdlg.dll

Don't forget to hit <ENTER> after EACH entry.
Each entry will confirm registration (click "OK"). If you get a box that
says it couldn't be registered on one or two, it's ok. (Like Windows 2000
doesn't have "sccbase.")
If this doesn't work, let me know.
Russsell

 

[Bill Sanderson]

I think you are the first resolution of this one I've seen posted.

I wish it were a simpler list of steps, though.

Thanks!
--

 

[Guest]

Russell;

Thanks for your reply, I did this but couldn't get through. Now my windows
update site is not at all working it freezes the IE window. I have also added
windows update site to trusted sites list.....

Thanks
Arun

 

[Guest]

I can't say the cause of the 1920 Error is the same as mine. I'm running
Win2000Pro/SP4. When the Defender Service failed to start, there was the
following event in the Event Viewer:
"Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 2/17/2006
Time: 5:41:39 PM
User: N/A
Computer:
Description:
The Windows Defender Service service terminated with the following error:
A certificate chain processed correctly, but terminated in a root
certificate which is not trusted by the trust provider. "
When I went to check my "trusted Root Certs", there were NO Certificates!
You can view the Certs in IE, by going to "tools", "internet options",
"content", "certificates", "trusted root cert. auth" tab. There should be a
load of certs. In my case there were none. Refering to a MSKB doc (can't
remember which one), I went to another 2000 box and exported the following
trusted root certs.: "Microsoft Time Stamp Root" "Microsoft Authenticode
Root" "Verisign Time Stamp CA" "Verisign Commercial software pub CA" "No
Liability Accepted" "Thwart Time Stamp CA". You might want to check MS
Knowledge base (searching Trusted Root Cert...) in case I've forgotton any. I
then (still in Internet Options) clicked the "Security" tab, went to "trusted
sites" " sites" and added "http://update.microsoft.com" and unchecked
"Requires server...." box.
This is all well and good, but certain services must be running for all this
to work. I went to "Start" "Run" (window key + r) and registered the dlls I
listed in previous posting: (type regsrv32 <space> the dll then<enter> for
each). I then, in IE went to "update.microsoft.com" .The updates ran and
installed (this will re-populate all your certs). I rebooted, and re-reged
all those dlls again (but I really don't think this was necessary,) Defender
installed, it started as a sercive, it updated itself and the world is
wonderful.