error 0x80501001

G

Guest

After WD does a scan it cannot eliminate the alerts. A message appears: WD
encountered an error: 0x80501001 one or more actions could not be
successfully completed. Can someone please tell me what is causing this and
how do I eliminate this.

I have tried:
1.Unloading and reloading the program
2. entering Msiexec/c{A5CC2A09-E903-49EC-923D-03874BBD4C2C} as suggested and
my computer will not take it
 
G

Guest

This error message is well documented - being associated with WD attempting
to scan within RAR or ZIP files. Take a look at this post from Mike T. of MS
......

== Error 0x80508026 or 0x80501001 when trying to remove a threat ==
This error will occur if a threat is detected inside of a container such as
a ZIP file, RAR archive, etc.

The "remove" action cannot (in most cases) be applied to an object inside of
such containers, without deleting the entire container.

It might be worth noting that the original Antispyware beta did not have the
ability to scan inside such containers.

We still need to work on the best way to handle this scenario. The issue is
that you may have a ZIP file with tons of non-malicious file in it, but one
or more "bad" files as well that are detected. The question is: how should we
handle that? Deleting the entire container may inadvertently delete the clean
files as well, and that might not be what you want.

For now you can check if the ZIP file has anything else inside of it that
you want to keep. If not, just delete the ZIP file yourself and you will have
removed the threat.

If you really want to keep the ZIP file around but do not want to see this
error (and again, you can expect that in the future we will have a better
story here - at least not such a cryptic error message) you can
disablescanning inside archives. Clear the checkbox for "Scan inside
archives" in the General Settings section under the Tools menu. Generally,
threats inside archives, while good to know about, are not "active", meaning
they can't do anything bad to your system while inside the archive.

Hope this helps.

Stu
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads


Top