Error 0x800CCC6F

[Jwtemp]

My wife is unable to send messages from her laptop. The following
error message keeps appearing:

An unknown error has occurred. Subject 'Whatever next?', Account:
'Susan', Server: 'mail.virgin.net', Protocol: SMTP, Server Response:
'554 Sorry, this message is rejected here.', Port: 25, Secure(SSL): No,
Server Error: 554, Error Number: 0x800CCC6F

At other times, she is told that no account is specified. However, all
the usual boxes seem to contain all the usual info, and everything
worked fine until recently.

Any ideas?

Many thanks.

Jack

 

[Brian Tillman]

My wife is unable to send messages from her laptop. The following
error message keeps appearing:

An unknown error has occurred. Subject 'Whatever next?', Account:
'Susan', Server: 'mail.virgin.net', Protocol: SMTP, Server Response:
'554 Sorry, this message is rejected here.', Port: 25, Secure(SSL):
No, Server Error: 554, Error Number: 0x800CCC6F

Since this is a server message, you should be able to contact Virgin's
support and have them tell you what conditions cause that error.

At other times, she is told that no account is specified. However,
all the usual boxes seem to contain all the usual info, and everything
worked fine until recently.

The first thing to try if you have an antivirus program integrated with
Outlook is to disable that integration. It could be a Virgin server problem
as well. ISPs generally do not admit it when they have problems, however.