Email's status automatically change to read after 5 mins

[Wisman]

Hi,

I encountered this problem with my Outlook 2007 running on Windows Vista
Business edition.
The email's status will automatically change to 'read' after 5 mins residing
in the Inbox, even before I click on the the mail.

Anybody that encountere the same problem can enlighten me on how to solve
this problem?

Thanks in advanced.
Cheers,
wisman

 

[Brian Tillman [MVP - Outlook]]

I encountered this problem with my Outlook 2007 running on Windows Vista
Business edition.
The email's status will automatically change to 'read' after 5 mins residing
in the Inbox, even before I click on the the mail.

Anybody that encountere the same problem can enlighten me on how to solve
this problem?

Are you viewing them in the Reading Pane? Click Tools>Options>Other>Reading
Pane and change the settings.

 

[Wisman]

Hi Brian,

Before even click on the email for it to be able to preview the email at
reading pane.
After 5 mins, the email status automatically change to read.

rgds,
wisman

 

[Brian Tillman [MVP - Outlook]]

Before even click on the email for it to be able to preview the email at
reading pane.
After 5 mins, the email status automatically change to read.

Then you likely have some add-in that is interfacing with Outlook and
"reading" the messages. Do you sync with a handheld? Do you have a desktop
search engine? Do you scan incoming messages with an antivirus or -spam tool?
Try starting Outlook once in safe mode (hold Ctrl when you start it) and see
if the behavior changes.

 

[Wisman]

We did integrate the Symantec Endpoint Protection to scan all the incoming
emails for viruses.
Is this the culprit that cause the status to change?

best regards,
wisman

 

[Brian Tillman [MVP - Outlook]]

We did integrate the Symantec Endpoint Protection to scan all the incoming
emails for viruses.
Is this the culprit that cause the status to change?

One way to find out: disintegrate the scanning. It's not needed anyway as
long as the on-access scanner is operational. With Symantec products, it's
usually necessary to uninstall the product and reinstall without the mail
scanning feature.