Emails being deleted from my Comcast account

[Guest]

Hi,
I've had a Comcast account on this computer for over a month now and have
never had any problems. All of a sudden two days ago, the emails in my inbox
disappeared & turned up in the Microsoft Windows Inbox...and this happens
daily. This is really a problem & I do not want to use Microsoft windows
email AT ALL. I just want to be able to use the Comcast email in peace.

I tried going to tools-account-advanced-properties-leave a copy of the
message on the server, but this just created duplicates in the Windows email.

Any ideas of what I can do? And to get the emails back to Comcast (I can't
forward them or send emails from this account)? And why this started to
happen out of nowhere?

 

[John Inzer]

Hi,
I've had a Comcast account on this computer for over a month now and
have never had any problems. All of a sudden two days ago, the
emails in my inbox disappeared & turned up in the Microsoft Windows
Inbox...and this happens daily. This is really a problem & I do not
want to use Microsoft windows email AT ALL. I just want to be able
to use the Comcast email in peace.

I tried going to tools-account-advanced-properties-leave a copy of the
message on the server, but this just created duplicates in the
Windows email.

Any ideas of what I can do? And to get the emails back to Comcast (I
can't forward them or send emails from this account)? And why this
started to happen out of nowhere?

=================================
Just some ideas...good luck.

Forwarding the messages to yourself should
make the forwarded versions appear on the
Comcast site.

Apparently you originally set up the Comcast
Account in Windows Mail.

If you prefer to send and receive e-mail from
the Comcast website...you might try deleting
the Comcast Account from Windows Mail.

If you navigate to the screen shown in the
following tutorial...you can remove the Comcast
Account by clicking the Remove button.

Comcast : How do I create an
email account in Windows Mail?
http://tinyurl.com/2o9rxm

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Guest]

Thank you, John. I did not set up the account on this computer, so I"m
really not sure how everything was set up initially. However, I do plan to
remove the Comcast account from Windows email, but first I need the messages
to be forwarded to my Comcast account. And this is the error message I get
when I try to do so:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw:
Marketing Plan', Account: 'George Oneal', Server: 'smtp.comcast.net',
Protocol: SMTP, Server Response: '530 Authentication required', Port: 587,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Apparently it does not recognize my comcast account even though it is able
to access the emails in the inbox from it....

 

[John Inzer]

Thank you, John. I did not set up the account on this computer, so
I"m really not sure how everything was set up initially. However, I
do plan to remove the Comcast account from Windows email, but first I
need the messages to be forwarded to my Comcast account. And this is
the error message I get when I try to do so:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Fw: Marketing Plan', Account: 'George Oneal', Server:
'smtp.comcast.net', Protocol: SMTP, Server Response: '530
Authentication required', Port: 587, Secure(SSL): No, Server Error:
530, Error Number: 0x800CCC78

Apparently it does not recognize my comcast account even though it is
able to access the emails in the inbox from it....

==============================
Is the account setup as per the instructions
in the tutorial I posted for you?

Maybe the following article would be useful:

Comcast - How do I verify my
email settings in Windows Mail?
http://tinyurl.com/2ww495

Note on the "Server" tab...the article states...
Check..."My server requires authentication"
Does your account have that box checked?

Have you tried contacting Comcast?
http://www.comcast.net/help/

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Frank Saunders MS-MVP IE,OE/WM]

Hi,
I've had a Comcast account on this computer for over a month now and have
never had any problems. All of a sudden two days ago, the emails in my
inbox
disappeared & turned up in the Microsoft Windows Inbox...and this happens
daily. This is really a problem & I do not want to use Microsoft windows
email AT ALL. I just want to be able to use the Comcast email in peace.

I tried going to tools-account-advanced-properties-leave a copy of the
message on the server, but this just created duplicates in the Windows
email.

Any ideas of what I can do? And to get the emails back to Comcast (I can't
forward them or send emails from this account)? And why this started to
happen out of nowhere?

Mails in what inbox disappeared?
I've never heard of a Microsoft Windows inbox.