Email asking for "User Name and Password"

[L Miller]

My mom's email won't download/send msg's - instead wants us to enter the user
name and password. I've done this, double checking I had the correct info,
which I did, and it won't take it. I've also been thru the email settings,
and the username and password I set it up with is still checked to be
'remembered'. All info is correct. Email was fine one day, the next this
happens for apparently no reason.

I've had this happen on my laptop at times, but it always goes away without
any problems. Her's will not go away.

Any idea on what's causing this, or how I get rid of it?

 

[Dave]

sometimes the account settings get messed up, and you have to remove
and re-add it.

Go to Tools - Accounts
remove the account (write down the settings first).
close Windows Mail.
Re-open WM, and add the account info again.