Earthlink's TotalAccess disabled High Speed connection.

[Guest]

I installed Earthlink’s proprietary internet connection program called
“TotalAccess†(not my idea). This is for dial-up connections. After
installation my broadband high speed connection no longer works. The
broadband connection is “enabled†and ipconfig shows the IP address, but all
I get when IE opens is error message that the window could not be displayed.
I went to Earthlink's "chat" help desk and they couldn't seem to grasp the
problem.

Any thoughts would be appreciated.

Ted

 

[PA Bear]

How did you/Did you ever resolve the Earthlink dial-up problem about which
you posted to WinXP General newsgroup on 19 Oct-05?
http://groups.google.com/group/micr...cher+author:ted&rnum=1&hl=en#3a99ff166c748352

Does the dial-up connection work? Is the machine physically connected to
the phone line when this occurs?

What are your settings at IE: Tools > Internet Options > Connections >
Dial-up and Virtual Private Network settings > Never dial a connection, Dial
whenever..., etc.?

What ISP is your broadband provider?

 

[Guest]

That other was a different PC. Yes I have tools/options/conections set to
"Never dial a connection". Yes the phone is physically connect to the phone
line. The LAN line is connected to a router, but it worked fine before the
installation of the TotalAccess, and the other PCs on the router work fine
still. The broadband ISP is our local cable company, CableVision.

Ted

 

[PA Bear]

Can you successfully access any/all webpages using the dial-up connection?

Does eliminating the router and connecting directing to the cable modem
resolve the problem? Does uninstalling the Earthlink software resolve the
problem?

Are your settings at Tools > Internet Options > Connections > LAN > LAN
Settings the same as the other machines?

 

[Rich]

I installed Earthlink’s proprietary internet connection program called
“TotalAccess” (not my idea). This is for dial-up connections. After
installation my broadband high speed connection no longer works. The
broadband connection is “enabled” and ipconfig shows the IP address, but all
I get when IE opens is error message that the window could not be displayed.
I went to Earthlink's "chat" help desk and they couldn't seem to grasp the
problem.

Any thoughts would be appreciated.

Ted

EL total access program is unneeded for a dial-up connection. have
you tried uninstalling it to see if that brings back your high-speed
conection? if that works you can create your own manual dial-up
connection using the new connection wizard. i'm on EL dialup and
avoid their TA program like the plague.

73,
rich, n9dko