Help! Earthlink Uninstall Killed Dial-Up Communication

[C. Collings]

My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
buying her this new machine, her ISP of 6 years was sold to Earthlink.
Consequently, her 1-yr prepaid internet service went with it. When her
prepaid service was about to expire, I set her up with service from PeoplePC.
The Earthlink and PeoplePC software kept fighting for control, so I disable
all of the Earthlink software from executing -- problem solved. So, a few
months later, the PeoplePC homepage occasionally doesn't load properly - too
much scripting I think.

She calls me PeoplePC for Tech support rather me (default Tech support).
PeoplePC tells here she must have the latest browser software. I'm not
buying it --why would she have to have IE 7?

So, one day she calls my sister (backup tech support), and via phone they
uninstall Earthlink (or at least a portion of it). Now, we she tries to
connect to PeoplePC, the modem dials and connects successfully - but nothing
can get through (IE, firefox, Outlook). Due to some other Earthlink error
message still being received, I walk her through a complete unistall of
Earthlink (and it's shovelware) - still won't connect.

Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
Earthlink deleted a file needed by PeoplePC (since they're now owned by
Earthlink and use similar software) -- nope, still won't connect.

Now, we've installed Symantec (anti-virus & firewall) and turned on the
Windows firewall (just in case). Same dang thing!!! Dial-up will connect
to PeoplePC and my own personal ISP, but nothing can get through (IE,
FireFox, Outlook)...

Anyone seen this before or have a suggestion how to fix this ? (I'm not a
fan of System Restore).

Thanks,
C. Collings

 

[Big_Al]

My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
buying her this new machine, her ISP of 6 years was sold to Earthlink.
Consequently, her 1-yr prepaid internet service went with it. When her
prepaid service was about to expire, I set her up with service from PeoplePC.
The Earthlink and PeoplePC software kept fighting for control, so I disable
all of the Earthlink software from executing -- problem solved. So, a few
months later, the PeoplePC homepage occasionally doesn't load properly - too
much scripting I think.

She calls me PeoplePC for Tech support rather me (default Tech support).
PeoplePC tells here she must have the latest browser software. I'm not
buying it --why would she have to have IE 7?

So, one day she calls my sister (backup tech support), and via phone they
uninstall Earthlink (or at least a portion of it). Now, we she tries to
connect to PeoplePC, the modem dials and connects successfully - but nothing
can get through (IE, firefox, Outlook). Due to some other Earthlink error
message still being received, I walk her through a complete unistall of
Earthlink (and it's shovelware) - still won't connect.

Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
Earthlink deleted a file needed by PeoplePC (since they're now owned by
Earthlink and use similar software) -- nope, still won't connect.

Now, we've installed Symantec (anti-virus & firewall) and turned on the
Windows firewall (just in case). Same dang thing!!! Dial-up will connect
to PeoplePC and my own personal ISP, but nothing can get through (IE,
FireFox, Outlook)...

Anyone seen this before or have a suggestion how to fix this ? (I'm not a
fan of System Restore).

Thanks,
C. Collings

A bit off topic, maybe, but in all my years of internet, even the dial
up days, I've never loaded any software for connection. Windows allows
you to make a dial up connection and put in a phone #. End of job.
My question is, is there really software needed for PeoplePC or is this
just another (excuse the wording) dumb user install/setup program.

My cable company has the same issue, yet when they came in and installed
the modem, I just sat at the PC and made the internet connection without
their software. It works. Duh. Its DHCP.

Just a thought. Not sure how much network setup you know.

 

[Richard in AZ]

| C. Collings wrote:
| > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
| > buying her this new machine, her ISP of 6 years was sold to Earthlink.
| > Consequently, her 1-yr prepaid internet service went with it. When her
| > prepaid service was about to expire, I set her up with service from PeoplePC.
| > The Earthlink and PeoplePC software kept fighting for control, so I disable
| > all of the Earthlink software from executing -- problem solved. So, a few
| > months later, the PeoplePC homepage occasionally doesn't load properly - too
| > much scripting I think.
| >
| > She calls me PeoplePC for Tech support rather me (default Tech support).
| > PeoplePC tells here she must have the latest browser software. I'm not
| > buying it --why would she have to have IE 7?
| >
| > So, one day she calls my sister (backup tech support), and via phone they
| > uninstall Earthlink (or at least a portion of it). Now, we she tries to
| > connect to PeoplePC, the modem dials and connects successfully - but nothing
| > can get through (IE, firefox, Outlook). Due to some other Earthlink error
| > message still being received, I walk her through a complete unistall of
| > Earthlink (and it's shovelware) - still won't connect.
| >
| > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
| > Earthlink deleted a file needed by PeoplePC (since they're now owned by
| > Earthlink and use similar software) -- nope, still won't connect.
| >
| > Now, we've installed Symantec (anti-virus & firewall) and turned on the
| > Windows firewall (just in case). Same dang thing!!! Dial-up will connect
| > to PeoplePC and my own personal ISP, but nothing can get through (IE,
| > FireFox, Outlook)...
| >
| > Anyone seen this before or have a suggestion how to fix this ? (I'm not a
| > fan of System Restore).
| >
| > Thanks,
| > C. Collings
| >
| A bit off topic, maybe, but in all my years of internet, even the dial
| up days, I've never loaded any software for connection. Windows allows
| you to make a dial up connection and put in a phone #. End of job.
| My question is, is there really software needed for PeoplePC or is this
| just another (excuse the wording) dumb user install/setup program.
|
| My cable company has the same issue, yet when they came in and installed
| the modem, I just sat at the PC and made the internet connection without
| their software. It works. Duh. Its DHCP.
|
| Just a thought. Not sure how much network setup you know.

PeoplePC uses a proprietary dial-up program (and it is required to connect to them).
I do not recommend any of the following ISPs for this type of problem:
PeoplePC, NetZero, Earthlink, AOL, MSN.

Now for the OP's fix. Search for a program called "winsockfix"
Run it and you should be able to surf when you get connected again.

I have no association with the following ISP, but fine there service to be excellent for my
customers who want a low-cost dial up service. See www.ISP.com and choose their standard service
for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

 

[Big_Al]

| C. Collings wrote:
| > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
| > buying her this new machine, her ISP of 6 years was sold to Earthlink.
| > Consequently, her 1-yr prepaid internet service went with it. When her
| > prepaid service was about to expire, I set her up with service from PeoplePC.
| > The Earthlink and PeoplePC software kept fighting for control, so I disable
| > all of the Earthlink software from executing -- problem solved. So, a few
| > months later, the PeoplePC homepage occasionally doesn't load properly - too
| > much scripting I think.
| >
| > She calls me PeoplePC for Tech support rather me (default Tech support).
| > PeoplePC tells here she must have the latest browser software. I'm not
| > buying it --why would she have to have IE 7?
| >
| > So, one day she calls my sister (backup tech support), and via phone they
| > uninstall Earthlink (or at least a portion of it). Now, we she tries to
| > connect to PeoplePC, the modem dials and connects successfully - but nothing
| > can get through (IE, firefox, Outlook). Due to some other Earthlink error
| > message still being received, I walk her through a complete unistall of
| > Earthlink (and it's shovelware) - still won't connect.
| >
| > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
| > Earthlink deleted a file needed by PeoplePC (since they're now owned by
| > Earthlink and use similar software) -- nope, still won't connect.
| >
| > Now, we've installed Symantec (anti-virus & firewall) and turned on the
| > Windows firewall (just in case). Same dang thing!!! Dial-up will connect
| > to PeoplePC and my own personal ISP, but nothing can get through (IE,
| > FireFox, Outlook)...
| >
| > Anyone seen this before or have a suggestion how to fix this ? (I'm not a
| > fan of System Restore).
| >
| > Thanks,
| > C. Collings
| >
| A bit off topic, maybe, but in all my years of internet, even the dial
| up days, I've never loaded any software for connection. Windows allows
| you to make a dial up connection and put in a phone #. End of job.
| My question is, is there really software needed for PeoplePC or is this
| just another (excuse the wording) dumb user install/setup program.
|
| My cable company has the same issue, yet when they came in and installed
| the modem, I just sat at the PC and made the internet connection without
| their software. It works. Duh. Its DHCP.
|
| Just a thought. Not sure how much network setup you know.

PeoplePC uses a proprietary dial-up program (and it is required to connect to them).
I do not recommend any of the following ISPs for this type of problem:
PeoplePC, NetZero, Earthlink, AOL, MSN.

Now for the OP's fix. Search for a program called "winsockfix"
Run it and you should be able to surf when you get connected again.

I have no association with the following ISP, but fine there service to be excellent for my
customers who want a low-cost dial up service. See www.ISP.com and choose their standard service
for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

I knew about AOL, and could only assume that PeoplePC might have the
same type of setup. Thanks

 

[C. Collings]

| C. Collings wrote:
| > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
| > buying her this new machine, her ISP of 6 years was sold to Earthlink.
| > Consequently, her 1-yr prepaid internet service went with it. When her
| > prepaid service was about to expire, I set her up with service from PeoplePC.
| > The Earthlink and PeoplePC software kept fighting for control, so I disable
| > all of the Earthlink software from executing -- problem solved. So, a few
| > months later, the PeoplePC homepage occasionally doesn't load properly - too
| > much scripting I think.
| >
| > She calls me PeoplePC for Tech support rather me (default Tech support).
| > PeoplePC tells here she must have the latest browser software. I'm not
| > buying it --why would she have to have IE 7?
| >
| > So, one day she calls my sister (backup tech support), and via phone they
| > uninstall Earthlink (or at least a portion of it). Now, we she tries to
| > connect to PeoplePC, the modem dials and connects successfully - but nothing
| > can get through (IE, firefox, Outlook). Due to some other Earthlink error
| > message still being received, I walk her through a complete unistall of
| > Earthlink (and it's shovelware) - still won't connect.
| >
| > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
| > Earthlink deleted a file needed by PeoplePC (since they're now owned by
| > Earthlink and use similar software) -- nope, still won't connect.
| >
| > Now, we've installed Symantec (anti-virus & firewall) and turned on the
| > Windows firewall (just in case). Same dang thing!!! Dial-up will connect
| > to PeoplePC and my own personal ISP, but nothing can get through (IE,
| > FireFox, Outlook)...
| >
| > Anyone seen this before or have a suggestion how to fix this ? (I'm not a
| > fan of System Restore).
| >
| > Thanks,
| > C. Collings
| >
| A bit off topic, maybe, but in all my years of internet, even the dial
| up days, I've never loaded any software for connection. Windows allows
| you to make a dial up connection and put in a phone #. End of job.
| My question is, is there really software needed for PeoplePC or is this
| just another (excuse the wording) dumb user install/setup program.
|
| My cable company has the same issue, yet when they came in and installed
| the modem, I just sat at the PC and made the internet connection without
| their software. It works. Duh. Its DHCP.
|
| Just a thought. Not sure how much network setup you know.

PeoplePC uses a proprietary dial-up program (and it is required to connect to them).
I do not recommend any of the following ISPs for this type of problem:
PeoplePC, NetZero, Earthlink, AOL, MSN.

Now for the OP's fix. Search for a program called "winsockfix"
Run it and you should be able to surf when you get connected again.

I have no association with the following ISP, but fine there service to be excellent for my
customers who want a low-cost dial up service. See www.ISP.com and choose their standard service
for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

Richard, Thanks for the tip. I'll give my Mom a call tonight and see if it
works.

 

[mae]

| | PeoplePC uses a proprietary dial-up program (and it is required to
connect to them).
| I do not recommend any of the following ISPs for this type of problem:
| PeoplePC, NetZero, Earthlink, AOL, MSN.

Not required for MSN connection. You can use plain old DUN.

mae

 

[Allan]

My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly
after
buying her this new machine, her ISP of 6 years was sold to Earthlink.
Consequently, her 1-yr prepaid internet service went with it. When her
prepaid service was about to expire, I set her up with service from
PeoplePC.
The Earthlink and PeoplePC software kept fighting for control, so I
disable
all of the Earthlink software from executing -- problem solved. So, a
few
months later, the PeoplePC homepage occasionally doesn't load properly -
too
much scripting I think.

She calls me PeoplePC for Tech support rather me (default Tech support).
PeoplePC tells here she must have the latest browser software. I'm not
buying it --why would she have to have IE 7?

So, one day she calls my sister (backup tech support), and via phone they
uninstall Earthlink (or at least a portion of it). Now, we she tries to
connect to PeoplePC, the modem dials and connects successfully - but
nothing
can get through (IE, firefox, Outlook). Due to some other Earthlink error
message still being received, I walk her through a complete unistall of
Earthlink (and it's shovelware) - still won't connect.

Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
Earthlink deleted a file needed by PeoplePC (since they're now owned by
Earthlink and use similar software) -- nope, still won't connect.

Now, we've installed Symantec (anti-virus & firewall) and turned on the
Windows firewall (just in case). Same dang thing!!! Dial-up will
connect
to PeoplePC and my own personal ISP, but nothing can get through (IE,
FireFox, Outlook)...

Anyone seen this before or have a suggestion how to fix this ? (I'm not
a
fan of System Restore).

Try reinstalling the Earthlink TA software , restart and immediately
uninstall it using Add/Remove Programs. Maybe it was not cleanly
uninstalled. Then reinstall the PeoplePC software and see if that helps.