C
C. Collings
My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after
buying her this new machine, her ISP of 6 years was sold to Earthlink.
Consequently, her 1-yr prepaid internet service went with it. When her
prepaid service was about to expire, I set her up with service from PeoplePC.
The Earthlink and PeoplePC software kept fighting for control, so I disable
all of the Earthlink software from executing -- problem solved. So, a few
months later, the PeoplePC homepage occasionally doesn't load properly - too
much scripting I think.
She calls me PeoplePC for Tech support rather me (default Tech support).
PeoplePC tells here she must have the latest browser software. I'm not
buying it --why would she have to have IE 7?
So, one day she calls my sister (backup tech support), and via phone they
uninstall Earthlink (or at least a portion of it). Now, we she tries to
connect to PeoplePC, the modem dials and connects successfully - but nothing
can get through (IE, firefox, Outlook). Due to some other Earthlink error
message still being received, I walk her through a complete unistall of
Earthlink (and it's shovelware) - still won't connect.
Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
Earthlink deleted a file needed by PeoplePC (since they're now owned by
Earthlink and use similar software) -- nope, still won't connect.
Now, we've installed Symantec (anti-virus & firewall) and turned on the
Windows firewall (just in case). Same dang thing!!! Dial-up will connect
to PeoplePC and my own personal ISP, but nothing can get through (IE,
FireFox, Outlook)...
Anyone seen this before or have a suggestion how to fix this ? (I'm not a
fan of System Restore).
Thanks,
C. Collings
buying her this new machine, her ISP of 6 years was sold to Earthlink.
Consequently, her 1-yr prepaid internet service went with it. When her
prepaid service was about to expire, I set her up with service from PeoplePC.
The Earthlink and PeoplePC software kept fighting for control, so I disable
all of the Earthlink software from executing -- problem solved. So, a few
months later, the PeoplePC homepage occasionally doesn't load properly - too
much scripting I think.
She calls me PeoplePC for Tech support rather me (default Tech support).
PeoplePC tells here she must have the latest browser software. I'm not
buying it --why would she have to have IE 7?
So, one day she calls my sister (backup tech support), and via phone they
uninstall Earthlink (or at least a portion of it). Now, we she tries to
connect to PeoplePC, the modem dials and connects successfully - but nothing
can get through (IE, firefox, Outlook). Due to some other Earthlink error
message still being received, I walk her through a complete unistall of
Earthlink (and it's shovelware) - still won't connect.
Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps
Earthlink deleted a file needed by PeoplePC (since they're now owned by
Earthlink and use similar software) -- nope, still won't connect.
Now, we've installed Symantec (anti-virus & firewall) and turned on the
Windows firewall (just in case). Same dang thing!!! Dial-up will connect
to PeoplePC and my own personal ISP, but nothing can get through (IE,
FireFox, Outlook)...
Anyone seen this before or have a suggestion how to fix this ? (I'm not a
fan of System Restore).
Thanks,
C. Collings