Deleted Sent Items still show

[Guest]

We are running Outlook on an Exchange Server. One of our users archived his
Sent Items. He then deleted his Sent Items. The Sent Items still shows all
the archived/delete messages and attachments. We can still open these
messages. When we try to delete them again we get a message - Cannot delete
item. Already deleted, moved or access denied.

How can we REALLY delete these. Do I have to compact the Exchange Server?

Contact me at (e-mail address removed) REMOVE all the 2's

 

[Guest]

If you user archived properly all of his/her sent items before the specified
date (items older than) should have been "Moved" from the server and placed
in a pst file somewhere. I think the default location is C:\documents &
Settings\UserName\Local Settings\Outlook\data\archive.pst. I usually specify
a location and name of my own choosing like C:\mydocuments\Sent2004.pst.

Archiving is the act of actually moving items from the server and placing
them in a file called a personal folder file. This is similar to zipping
items in that the pst file can hold thousands of items IE: pieces of mail
appointments ect.

 

[Guest]

Bob,

I appreciate your reply. The user manually archived the site items and
selected a specific location for the archive. They were archived to a pst
file.

The problem is the archived items were not removed from the Exchange
Server/Sent Items folder. They still show up in the folder. However, when
you attempt to delete the file(s) we get a message - 'Cannot delete item.
Already deleted, moved or access denied.' It seems an index needs to be
rebuilt, or something of that nature but I haven't been able to find where
that can be done.

Thanks