Deleted Items automatically being deleted

[Thisnme]

I have a user that once he deletes an item it will store in his deleted items
folder for 6 days and then it automatically deletes. He is the only user I
know that is having this problem on the exchange server. I have made sure
his archive doesn't delete items after he archives. Any help would be
wonderful. Thanks.

 

[Brian Tillman [MVP - Outlook]]

I have a user that once he deletes an item it will store in his deleted
items
folder for 6 days and then it automatically deletes. He is the only user
I
know that is having this problem on the exchange server. I have made sure
his archive doesn't delete items after he archives.

Have you checked the Deleted Items archive settings? Right-click Deleted
Items and choose Properties. Select the AutoArchive tab and look.

Is he using the "Last Seven Days" view in the Deleted Items folder, perhaps?

 

[Thisnme]

Sorry to be so late in getting back on this. Life as an IT. He does not
have "View Last Seven Days" check so he should be seeing them all. I
currently have it set up to archive every 5 days so nothing deletes out
before the 7 days are up. I am thinking there is a setting somewhere that
deletes items out after a specific time but I can not find it anywhere.
Thanks so far for the help.

 

[Brian Tillman [MVP - Outlook]]

Sorry to be so late in getting back on this. Life as an IT. He does not
have "View Last Seven Days" check so he should be seeing them all. I
currently have it set up to archive every 5 days so nothing deletes out
before the 7 days are up. I am thinking there is a setting somewhere that
deletes items out after a specific time but I can not find it anywhere.

OK. so what view is he using? Has he tried resetting the view to its
defaults?

 

[Thisnme]

I just checked his views. Current view is Messages. I also tried resetting
the views as well to see if that fixes the problem. Am I missing a setting
somewhere that he could of changed?

 

[Brian Tillman [MVP - Outlook]]

I just checked his views. Current view is Messages. I also tried
resetting
the views as well to see if that fixes the problem. Am I missing a
setting
somewhere that he could of changed?

Unless it's a view hiding the messages (and Advanced FInd should be able to
find them) or he has some add-in (like sync software) or autoarchive
deleting them, I don't know what else to suggest.

 

[Thisnme]

We do use a sync software, but it is just the microsoft window's sync
software that comes with xp buisness. i never thought of trying an advanced
find on the deleted e-mail. I will also see what I can do with a seperate PC
with his account to see if I can duplicate his effect.