New messages go to Deleted Items

[Andy Siegel]

My boss says that occasionally, a new message comes in to his inbox and moves
directly from the inbox to the deleted items folder. He said he saw the
unread number on the inbox go to 2. A few seconds later, it went to 1 and
the unread number on his deleted items went up to 1. He said this happened
to a voicemail. He did nothing to make this happen. I looked at his rules,
thinking that maybe he created a rule, but the only thing in his rules is
"Clear categories on mail". I was thinking about deleting his Outlook
profile on the local computer and recreating it, but he has a hundred
different folders and most of them have different Auto Archive settings.

Any ideas??

Andy Siegel
Dover, DE

 

[Brian Tillman]

My boss says that occasionally, a new message comes in to his inbox
and moves directly from the inbox to the deleted items folder. He
said he saw the unread number on the inbox go to 2. A few seconds
later, it went to 1 and the unread number on his deleted items went
up to 1. He said this happened to a voicemail. He did nothing to
make this happen.

If it's not rules, then it's a mail scanner, like an antivirus or -spam
program. Outlook won't do this on its own.

 

[Andy Siegel]

This morning, my co-worker deleted his outlook profile and recreated it anew
to see if that corrects it.

 

[Brian Tillman]

This morning, my co-worker deleted his outlook profile and recreated
it anew to see if that corrects it.

Let us know the outcome.

 

[Andy Siegel]

That fixed it.

Let us know the outcome.

 

[Jeff Cornelius]

This just happened to a co-worker, over 100 messages moved from inbox to
deleted items. we tried to move them back to the Inbox and they became
attachments to a new e-mail.
We are using symantec Endpoint Security and Office 2007.

Jeff Cornelius

 

[Brian Tillman]

This just happened to a co-worker, over 100 messages moved from inbox
to deleted items. we tried to move them back to the Inbox and they
became attachments to a new e-mail.

How did you try to move them back? If you move only one, does the same
thing happen?

We are using symantec Endpoint Security and Office 2007.

I'd never trust a Symantec product. Their track record of Outlook
compatibility is not good. Nonetheless, "endpoint security" implies a
firewall and not antivirus, so who knows if it's the Symantec product. One
thing you can do is uninstall the Symantec product and reinstall without any
mail integration features.