defragmenting crashes to blue screen

[Guest]

when I try to defragment the hard drive it crashes half way through. Blue
screen. Error reporting gives the message - problem between Windows and Intel
storage driver - no additional information available. Any suggestions?

 

[Thorsten Matzner]

when I try to defragment the hard drive it crashes half way through. Blue
screen. Error reporting gives the message - problem between Windows and Intel
storage driver - no additional information available. Any suggestions?

Try to update the Intel driver. Or use DEFRAG from the CMD prompt.

 

[deebs]

when I try to defragment the hard drive it crashes half way through. Blue
screen. Error reporting gives the message - problem between Windows and Intel
storage driver - no additional information available. Any suggestions?

If it is a SMART drive run a SMART utility and see what it shows up.

How to know if it is SMART?
Now that is the question! But a visit to the manufacturers site may help

BTW: is it still under warranty?

Some drives may be on 3 years warranty and some even 5 years.

Now that is confidence in a product

 

[Lester Stiefel]

If it is a SMART drive run a SMART utility and see what it shows up.

How to know if it is SMART?
Now that is the question! But a visit to the manufacturers site may help

BTW: is it still under warranty?

Some drives may be on 3 years warranty and some even 5 years.

Now that is confidence in a product

This may be from an application or service interfereing
with the defrag application or the storage driver. Run
msconfig and stop all tray applications and most of the
services except the defragger and storage driver. Restart
after the msconfig is finished. Then try defragging.

 

[Gerry Cornell]

Lester

Would running Disk Defragmenter in Safe Mode be a simpler way to
achieve the same environment.

However, there may be other explanations for the problem.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

Thorsten

This link is interesting:
http://www.intel.com/support/chipsets/storagedrivers/ultraATA/eois.htm

It may help Doctordan!

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

I already updated the Intel accelerator. Didn't help. Called Dell. The
machine is just out of warranty. They weren't much help. Ran chkdsk
crashed to blue screen during stage 4 (verifying file data. I think I have
something wrong with the hard drive or corrupted Windows files???

 

[Gerry Cornell]

What is the make and model of the hard disk? Just because the
computer is out of warranty it does not follows that all components are!

Try HD Tune (freeware). Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on C:\ under Drive letter
and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.


~~~~~~


Hope this helps.


Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA


Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.

~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

I ran defrag in safe mode and it still crashed to a blue screen. The hard
disc is a Maxtor 80GB in a Dell Dimension 4400. I try your other suggestion.

 

[Guest]

I reinstalled (repaired) Windows and went through the several steps of
Windows update. This seems to have solved the problem. Must have been some
corrupted files. The computer is not running very fast, but at least it is
running>

 

[Gerry Cornell]

Look in the System and Application logs of Event Viewer and post copies
of Warning and Error Reports.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of the
message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

After completing the reinstall of Windows, I don't have any more errors in
event viewer.

 

[Gerry Cornell]

Great.


--

~~~~

Gerry

~~~~~~~~
Enquire, plan and execute.
Stourport, England
~~~~~~~~~~~~~~~~~