Could not install custom Actions


G

Guest

I am currently running Office 2003 Win XP. Recently I attemped to open a custom form from the Organizational folder and was unable to open it. Warning Error" Could not install custom Actions" was received and Outlook 2003 shut down. I reinstalled the office suite and I am now able to open the form from the organizational folder but i still get the warning error before the form opens. Problems are encountered when forms are sent from (Outlook 2000) to (Outlook 2003) the forms are unabled to be opened
new problem: I was attempting to edit the form code with the Visual Basic editor. When trying to open
Tools-> Macros->VB editor and Tools->Macros->Macros Outlook shut down again and tried to send an error report. I am unsure as to why this happens.
 
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S

Sue Mosher [MVP-Outlook]

Yours is the fourth case I've encountered of this error message. We don't
know the cause yet, but are trying to find the common thread by getting
answers to various questions:

-- In what version of Outlook was this form created?
-- Does the form contain any custom actions on the (Actions) tab other than
the standard actions?
-- Does the form have any code behind it? (Note that you don't edit form
code with the VBA editor; you might want to repost the VBA crash problem
separately in the microsoft.public.outlook.program_vba group)
-- Can an Outlook 2003 user successfully create a new item using this form?
-- Does clearing the forms cache change the behavior?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



HolderTM said:
I am currently running Office 2003 Win XP. Recently I attemped to open a
custom form from the Organizational folder and was unable to open it.
Warning Error" Could not install custom Actions" was received and Outlook
2003 shut down. I reinstalled the office suite and I am now able to open the
form from the organizational folder but i still get the warning error before
the form opens. Problems are encountered when forms are sent from (Outlook
2000) to (Outlook 2003) the forms are unabled to be opened.
new problem: I was attempting to edit the form code with the Visual Basic editor. When trying to open
Tools-> Macros->VB editor and Tools->Macros->Macros Outlook shut down
again and tried to send an error report. I am unsure as to why this happens.
 
G

Guest

1. In what version of Outlook was this form created? ........OUTLOOK 200

2. Does the form contain any custom actions on the (Actions) tab other tha
the standard actions?
ACTIONS TAB: (clickable
A-- new mail messag
B-- new instant messag
C-- Follow U
flag complet
add reminde
clear fla
D-- Create rul
E-- Forwar
ACTIONS TAB:(grayed
A-- Repl
B-- Reply Al
C-- Recall This Messag
D-- Resend this Messag

3. Does the form have any code behind it? Yes, VB cod
4. Can an Outlook 2003 user successfully create a new item using this form? No, the error message"could not install custom actions" is displayed and outlook crashes[Note: this only happens on a 2003 machine, the form works fine on 2000 machine

5. Does clearing the forms cache change the behavior? N

I am now able to view the form with outlook 2003, the office suite was reinstalled but the "custom actions" error is still displayed beforte the form appears. However other users in the office are still not able to view the form with 2003
 
S

Sue Mosher [MVP-Outlook]

Thanks! The other cases also were forms that were created in Outlook 2000 or
2002. One user succeeded in getting it to work by republishing the form. It
would be interesting to know if you could, in OL2003, run an .oft file
backup of the firm saved with Outlook 2000. If so, then you should be able
to publish with OL 2003.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



HolderTM said:
1. In what version of Outlook was this form created? ........OUTLOOK 2000

2. Does the form contain any custom actions on the (Actions) tab other than
the standard actions?
ACTIONS TAB: (clickable)
A-- new mail message
B-- new instant message
C-- Follow Up
flag complete
add reminder
clear flag
D-- Create rule
E-- Forward
ACTIONS TAB:(grayed)
A-- Reply
B-- Reply All
C-- Recall This Message
D-- Resend this Message

3. Does the form have any code behind it? Yes, VB code
4. Can an Outlook 2003 user successfully create a new item using this
form? No, the error message"could not install custom actions" is displayed
and outlook crashes[Note: this only happens on a 2003 machine, the form
works fine on 2000 machine]
5. Does clearing the forms cache change the behavior? No

I am now able to view the form with outlook 2003, the office suite was
reinstalled but the "custom actions" error is still displayed beforte the
form appears. However other users in the office are still not able to view
the form with 2003.
 
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G

Greg L.

I have the same problem as well. Basically same details as
HolderTM. I've tried opening the .oft "problem" form
directly in 2003 and get the same behavior...
-----Original Message-----
Thanks! The other cases also were forms that were created in Outlook 2000 or
2002. One user succeeded in getting it to work by republishing the form. It
would be interesting to know if you could, in OL2003, run an .oft file
backup of the firm saved with Outlook 2000. If so, then you should be able
to publish with OL 2003.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



1. In what version of Outlook was this form created? ........OUTLOOK 2000

2. Does the form contain any custom actions on the
(Actions) tab other
than
the standard actions?
ACTIONS TAB: (clickable)
A-- new mail message
B-- new instant message
C-- Follow Up
flag complete
add reminder
clear flag
D-- Create rule
E-- Forward
ACTIONS TAB:(grayed)
A-- Reply
B-- Reply All
C-- Recall This Message
D-- Resend this Message

3. Does the form have any code behind it? Yes, VB code
4. Can an Outlook 2003 user successfully create a new
item using this
form? No, the error message"could not install custom actions" is displayed
and outlook crashes[Note: this only happens on a 2003 machine, the form
works fine on 2000 machine]
5. Does clearing the forms cache change the behavior? No

I am now able to view the form with outlook 2003, the
office suite was
reinstalled but the "custom actions" error is still displayed beforte the
form appears. However other users in the office are still not able to view
the form with 2003.

.
 

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