constant shutdowns while on the internet

[Guest]

Hi

My laptop shuts down virtually every time I go on the internet, telling me a
serious problem has been detected. It's a Windows XP home system and is up to
date with all norton's anti-virus and internet security software. I have even
installed anti-spyware software (which took about eight attempts to download
as it kept crashing and i got the blue screen) but that claims it is totally
clean. Our IT guy at work reckons it may be a trojan horse.

Does anyone have any idea how to stop this happening? It is getting to the
point where I just won't use it any more, it's been happening more or less
since I bought it in January 2003.

Any help would be much appreciated. The laptop is a Fujisu Siemens.

 

[Guest]

Hi

My laptop shuts down virtually every time I go on the internet, telling me a
serious problem has been detected. It's a Windows XP home system and is up to
date with all norton's anti-virus and internet security software. I have even
installed anti-spyware software (which took about eight attempts to download
as it kept crashing and i got the blue screen) but that claims it is totally
clean. Our IT guy at work reckons it may be a trojan horse.

Does anyone have any idea how to stop this happening? It is getting to the
point where I just won't use it any more, it's been happening more or less
since I bought it in January 2003.

Any help would be much appreciated. The laptop is a Fujisu Siemens.

The next time it shuts down and you get... "i got the blue screen"
write down any error codes it may display and post back with those codes

 

[Guest]

the blue screen only comes for about two seconds then it starts rebooting,
but it's full of text. but when you restart it gives you the "this system has
recovered from serious error, tell microsoft" message. if you go into the
technical details of what it is going to tell microsoft, it lists two folder
in Locals/wins/temps. I have made a note of them but haven't got them with me
at the moment. I can post them tomorrow if that will help anyone diagnose the
problem?

 

[Rik Bean]

Hi

My laptop shuts down virtually every time I go on the internet, telling
me a
serious problem has been detected. It's a Windows XP home system.

I had a similar problem which I noted occurred only in the first 15
minutes after power-up, it was traced to a bad joint on the
motherboard. Is there any chance that time (temperature) is a factor
here, ie do you power up and go straight on the net? If so, try leaving
the machine running for a while and see if it crashes.

 

[WTC]

the blue screen only comes for about two seconds then it starts rebooting,
but it's full of text. but when you restart it gives you the "this system
has
recovered from serious error, tell microsoft" message. if you go into the
technical details of what it is going to tell microsoft, it lists two
folder
in Locals/wins/temps. I have made a note of them but haven't got them with
me
at the moment. I can post them tomorrow if that will help anyone diagnose
the
problem?

Disable "Automatically Restart". To do this, Control Panel>System
Properties>Advance>Startup and Recovery Settings>Uncheck "Automatically
Restart". So the next time this happens you will be able to read the Blue
Screen and record the Codes.

Also go to your Event Viewer and see if there is any clues. To go to the
Event Viewer, Control Panel>Administrative Tools>Event Viewer.

 

[Guest]

it's pretty consistent whenever i go on to the internet to be honest although
i did manage a good half hour on last night which hasn't happened for a while!

anyway i have now run various spyware, adware and anti-virus programmes on
it and also changed the dialup from IE to Firefox so I don't think it's a
virus problem.

i actually got two codes last night. these are both from the serious error
technical reports and event viewer, even after disconnecting automatically
restart the blue screen went before i could read it or cut and paste the
text.

it's the first set of code which is the normal one, the second one actually
happened after i had shut it down after resetting the system restore option
although it seems to think it shut itself down. so i'm not that worried about
the second one.



FIRST CODE (FROM EVENT VIEWER)



Error code 100000d1, parameter1 00006e96, parameter2 00000011, parameter3
00000000, parameter4 00006e96.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 36 65 39 36 2c 20 006e96,
0038: 30 30 30 30 30 30 31 31 00000011
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 36 65 39 36 6e96


FIRST CODE (FROM SERIOUS ERROR MESSAGE)

BCCode : 100000d1 BCP1 : 00006E96 BCP2 : 00000011 BCP3 : 00000000
BCP4 : 00006E96 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\Nick\LOCALS~1\Temp\WER23fd.dir00\Mini041105-03.dmp
C:\DOCUME~1\Nick\LOCALS~1\Temp\WER23fd.dir00\sysdata.xml

Error code 100000d1, parameter1 00006e96, parameter2 00000011, parameter3
00000000, parameter4 00006e96.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 11/04/2005
Time: 21:24:56
User: N/A
Computer: NICK-CBD7YR9S12
Description:
Error code 100000d1, parameter1 00006e96, parameter2 00000011, parameter3
00000000, parameter4 00006e96.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303120 64303030
0020: 50202031 6d617261 72657465 30302073
0030: 65363030 202c3639 30303030 31313030
0040: 3030202c 30303030 202c3030 30303030
0050: 36396536


THIS IS THE SECOND CODE
generic host process for win32 services

szAppName : svchost.exe szAppVer : 0.0.0.0 szModName : unknown
szModVer : 0.0.0.0 offset : 00000000


C:\DOCUME~1\Nick\LOCALS~1\Temp\WERd104.dir00\svchost.exe.mdmp
C:\DOCUME~1\Nick\LOCALS~1\Temp\WERd104.dir00\appcompat.txt



Anyone got any ideas on this? Is it something to do with system restore?

Many thanks for your help!