Internet Speed

[Molyfar]

I am having an argument with my ISP (Utility Warehouse) who claims that my internet speed is more than adequate.

"We've checked your line and can't see any issues with the broadband signal speed your router is receiving, details below.

Uptime: 4 days 5 hours 41 minutes 55 seconds
Line Rate: Upstream: 20 Mbps / Downstream: 79.99 Mbps

No incidents or faults have been identified."

Is there a way that I can independently check this, please? I do not agree with them.

 

[V_R]

www.speedtest.net - Post the results.

- What are you paying for?

Line Rate: Upstream: 20 Mbps / Downstream: 79.99 Mbps

That would suggest your on a 80/20 service and are synced at full speed. You should be getting a real world speed of something like 74Mbps down and 18Mbps up.

If you're not then it depends on how much less it is, basically if its less than 60Mbps you might have a case, if its no far off what I posted above they won't care.

- Does it slow down at peak times?
- Do several speed tests at different times of day, using different test servers.
- Make an account on the site above so you can log the results.


Also post the results from this test.
https://www.thinkbroadband.com/speedtest

If the single threaded performance is bad then it would feel like your connected is slow.

 

[Molyfar]

www.speedtest.net - Post the results.

- What are you paying for?

That would suggest your on a 80/20 service and are synced at full speed. You should be getting a real world speed of something like 74Mbps down and 18Mbps up.

If you're not then it depends on how much less it is, basically if its less than 60Mbps you might have a case, if its no far off what I posted above they won't care.

- Does it slow down at peak times?
- Do several speed tests at different times of day, using different test servers.
- Make an account on the site above so you can log the results.


Also post the results from this test.
https://www.thinkbroadband.com/speedtest

If the single threaded performance is bad then it would feel like your connected is slow.

https://www.thinkbroadband.com/speedtest
See attached

www.speedtest.net
Result ID
7855462654
Ping ms
168
Download Mbps
1.73
Upload Mbps
8.18

 

[V_R]

Oh dear. Yeah that's not good.

By the way, is that via wireless? I should have said ideally you need to be testing via a wired connection, to eliminate any wireless interference.


Ok, question time.

- Do you have a phone, is there any noise on the line. Dial 17070, option 2.
- Describe your setup, what modem and/or router?
- Can you post your line stats from your router?
- Is the router plugged into the master socket, have you tried the test socket? - https://uno.help/knowledge-base/article/what-is-the-test-socket

 

[Molyfar]

It is wireless and connected to the master socket. The modem/router is in the same room as my laptop. Dialled 17070 and got a recorded message saying my home number.

What are line stats?

 

[TriplexDread]

You need to do the tests with a wired Ethernet connection.

Wireless is not a true test for you incoming and outgoing connection
I'm truly surprised that your ISP did not suggest this to you?

https://www.wikihow.tech/Connect-an-Ethernet-Cable-to-a-Laptop

 

[V_R]

It is wireless and connected to the master socket. The modem/router is in the same room as my laptop. Dialled 17070 and got a recorded message saying my home number.

What are line stats?

Needs to be wired really mate, grab an Ethernet cable, connect your laptop to the router. Speaking of which....


- Is there any noise on the line. Crackling, hissing etc.
- Describe your setup, what modem and/or router do you have?
- Can you post your line stats from your router? - These are the connection details, Something like SNR, Attenuation, Connection speeds and alike.
- Is the router plugged into the master sockets test socket? The test socket is the one behind the front plate and it bypasses all your internal wiring, like this - https://uno.help/knowledge-base/article/what-is-the-test-socket