COMMDLG.DLL file error

[Guest]

I am trying to install the software for an Epson all in one printer/scanner
CX6400.
I am running Windows 2000 Professional ver 5.0, service pack 4.
As I am doing the software installation I get an error that says the file
COMMDLG.DLL can not be found and installation is canceled.
I looked in the driver file of the Epson install software and this file is
there. This file is also in my windows file. I also downloaded the latest
drivers and still get the same error. With this error I can not complete the
installation of the Epson printer. Any help is appreciated.
Thanks,
Ranman

 

[Steve Duff [MVP]]

commdlg.dll is a 16-bit Windows DLL. Are you sure you
are loading the correct driver?

At any rate, do a search on your hard drive for commdlg.dll,
making sure that system and hidden files/folders are
being shown.

You should have copies of the >same< commdlg.dll in \winnt,
\winnt\system32 and \winnt\system32\dllcache, and
nowhere else.

If you are getting a missing entry point message, make sure
to get rid of any other commdlg.dll files that are floating
around. These are often left over from Win98 upgrades and
can cause a variety of problems (what is colloquially known
as "dll hell".)

Steve Duff, MCSE, MVP
Ergodic Systems, Inc.