Clicking Adobe Reader 6 icon starts Windows Messenger 5.0 Installation

[William Low]

I just installed Adobe Reader 6 and now when I click its program icon on my
desktop, Windows Messenger 5's installation program starts and keeps
starting no matter how many times I click Cancel. I already have Windows
Messenger 5 installed. I remember something like this happening with
another program a long time ago but I can't remember how I was told to fix
this. Can you help me?

Thanks.

 

[Jonathan Kay [MVP]]

Greetings William,

You can probably use the Windows Installer CleanUp Utility to fix this.

First, download the Windows Installer Cleanup Utility:
http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe

Run and install the program after you've downloaded it. After the setup is complete, click
Start, then Programs (All Programs if you're using XP), then Windows Install Clean Up.

Click Windows Messenger 5.0 and then click 'Remove'. Click 'OK' to the warning message that
comes up.

Then try running Adobe Reader 6 again. Windows Messenger should also still work, if not,
reinstall it from here:
http://www.microsoft.com/windows/messenger/download.asp
_______________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Joe Young]

Jonathan:

I have the same problem as William only I previously
removed Windows Messenger, and I do not care to have it
on my system. I've tried your suggestion, but Windows
Messenger 5.0 does not show up as an available program to
remove when I run Windows Installer Clean Up. Only three
programs show up; Windows Installer Clean Up,
Webfldrs.XP, and Quicken 2004.

As I mentioned before, I previously removed Windows
Messenger, and even tried removing and reinstalling Adobe
Reader 6.0 (several times). Do you have any other
suggestions?

Joe

-----Original Message-----
Greetings William,

You can probably use the Windows Installer CleanUp Utility to fix this.

First, download the Windows Installer Cleanup Utility:
http://download.microsoft.com/download/office2000pro/util 20/1/NT4/EN-US/msicuu.exe

Run and install the program after you've downloaded it.

After the setup is complete, click

Start, then Programs (All Programs if you're using XP), then Windows Install Clean Up.

Click Windows Messenger 5.0 and then click 'Remove'.

Click 'OK' to the warning message that

comes up.

Then try running Adobe Reader 6 again. Windows

Messenger should also still work, if not,

 

[Jonathan Kay [MVP]]

Hi Joe,

I would suggest reinstalling Windows Messenger 5:
http://www.microsoft.com/windows/messenger/download.asp

Then remove its entry using the Windows Installer CleanUp, and then just remove the
'Messenger' folder in Program Files (the uninstaller will no longer function).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com