Windows Messenger 5.0 and Adobe Reader problems

[Xpred]

For some reason now, everytime I open Adobe Reader or any document
associated with it, the Windows Messenger 5.0 installation pops up and
tries to install, but it fails at the end because of an error, then the
cycle repeats, thus causing freeze. The only way to get out of this is
to end task of the Acrobat Reader. Now, I've searched some previous
posts and downloaded the Windows Install Clean-Up Utility, but Windows
Messenger does not show up on the list. Then I searched again for
Jonathan Kay's website which supposedly showed how to "delete Windows
Messenger" manually by typing in the run prompt: RunDll32
advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove.

However, this did not work either because it caused an error about
unregistering an OCX 16422.

Please help, anyone! It just started doing this recently too. Weird!

Here's a recent update:

Now I just messed around with some options and tried deleting Messenger
folders/files and removing it (both MSN and Windows Messenger), then
tried reinstalling both, but that only caused even more errors. Now,
when I click the actual icons, the installation Window just pops up
(just like Adobe Reader does), and this seems to be for both
Messengers, too! Very weird and strange. The thing is that the
installation never completes either, it gives me a weird registry error
when trying to actually install 5.0. Like, when Adobe Reader opens, the
5.0 installation Window popsup, then I wait and hope it installs and
everything is done with, but it doesn't happen. Instead, at the end of
the installation, it fails giving me something like this:

An error occured during the installation of an assembly component:
{874793FC-5F43-496A-8FE7-18C4DB9B143D HRESULT: -2147024864} (something
like that)

According to the events log, some errors/warnings include:

PRODUCT: WINDOWS MESSENGER 5.0 -- ERROR 1935. AN ERROR OCCURED DURING
THE INSTALLATION OF ASSEMBLY COMPONENT
{874793FC-5F43-496A-8FE7-18C4DB9B143D}. HRESULT: -2147024864. ASSEMBLY
INTERFACE: IASSEMBLYCACHEITEM, FUNCTION: COMMIT, ASSEMBLY NAME:
MICROSOFT.WINDOWS.NETWORKING.RTCDLL,TYPE=\"WIN32\",VERSION=\"5.2.2.1\",PUBLICKEYTOKEN=\"6595B64144CCF1DF\",PROCESSORARCHITECTURE=\"X86\"

DETECTION OF PRODUCT '{4A432C6C-1E20-4266-95D1-5782349C6C62}', FEATURE
'MSGRFEAT' FAILED DURING REQUEST FOR COMPONENT
'{54E79FD0-8DBE-442F-80ED-2DBA57C9BDB0}'

PRODUCT: WINDOWS MESSENGER 5.0 -- THE INSTALLER HAS ENCOUNTERED AN
UNEXPECTED ERROR INSTALLING THIS PACKAGE. THIS MAY INDICATE A PROBLEM
WITH THIS PACKAGE. THE ERROR CODE IS 2761. THE ARGUMENTS ARE: , ,

DETECTION OF PRODUCT '{ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}', FEATURE
'MSGRFEAT', COMPONENT '{AFCAFB70-1C5F-4C30-BFF6-094F564A0C5B}' FAILED.
THE RESOURCE 'HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\INTERNET
EXPLORER\EXTENSIONS\{FB5F1910-F110-11D2-BB9E-00C04F795683}\CLSID' DOES
NOT EXIST.

I guess now everything's really messed up.


Xpred

 

[Jonathan Kay [MVP]]

Greetings Xpred,

The RunDll32 command is for Windows Messenger 4.x only. In order to fix this, a simple
reinstallation of Windows Messenger 5.0 usually can correct the problem. To do so, first
make sure that Windows Messenger is shut down (right-click its icon in the notification
area/system tray, and choose Exit), then click Start, then Run, and type in the following:
msiexec /x {4A432C6C-1E20-4266-95D1-5782349C6C62}
then click OK, and choose Yes to uninstall the product.

You can then reinstall Windows Messenger from here:
http://tinyurl.com/ohq3
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Xpred]

Thank you. That did the trick, but now how should I delete the Messenge
Files/Folder from my computer? I just wanted to delete all trace
before I reinstall any messenger programs to avoid conflict

Xpre

 

[Xpred]

Jon, plz help again?


Xpred