Problem with Windows Messenger 5.0

[Jennifer]

I just downloaded and installd an update for Adobe
Reader. Every time I click on the desktop icon, Windows
Installer pops up and says it's "preparing to install
Windows Messenger 5.0." Then I get an error message that
says "error occurred during installation of assembly
component" and then there's a number the size of
Manhattan. Then "HRESULT:-2147024864.

Does anyone know 1)why in the world Windows Messenger
would be trying to install just because I've downloaded
the Adobe update; and 2) what can I do to resolve the
problem?

Thanks for any help.

Jennifer

 

[Jonathan Kay [MVP]]

Greetings Jennifer,

Both Adobe and Messenger use the Windows Installer. One of the Windows Installer's functions
is to identify applications which are 'damaged' and then attempt their repair, which is what
you're seeing. To fix this, firstly, uninstall Windows Messenger 5 by clicking Start, then
Run, and type the
following:
msiexec /x {1F0BD960-6525-4FEE-B577-2473F77F1277}
then click OK.

Then, after uninstallation, reinstall Windows Messenger 5 from:
http://microsoft.com/downloads/details.aspx?FamilyID=77c3799f-6388-4193-8002-be55584c1ac1
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Jennifer]

-----Original Message-----
Greetings Jennifer,

Both Adobe and Messenger use the Windows Installer. One

of the Windows Installer's functions

is to identify applications which are 'damaged' and then

attempt their repair, which is what

you're seeing. To fix this, firstly, uninstall Windows

Messenger 5 by clicking Start, then

Run, and type the
following:
msiexec /x {1F0BD960-6525-4FEE-B577-2473F77F1277}
then click OK.

Then, after uninstallation, reinstall Windows Messenger 5 from:
http://microsoft.com/downloads/details.aspx? FamilyID=77c3799f-6388-4193-8002-be55584c1ac1
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.





.
Actually, the info you gave did not fix the problem, but

I found another message in which you advised that
Norton's might be the culprit. I followed your
directions in deselected scanning of "instant messages"
in Norton's and that took care of the problem. Thank
you, so much.

Jennifer

 

[Jonathan Kay [MVP]]

Hi Jennifer,

Actually that shouldn't have anything to do with it, but glad to hear it regardless.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.