Clearing the previous e-mail addresses in TO field?

[Jeff Chapman]

We had a problem with a user's mailbox. We deleted it
and recreated it. Now when people send her a message,
and it autocompletes her name in the TO: field, they get
an error. If they choose her name from the GAL, it
completes just fine, but then they have BOTH instances in
their cached list that autopopulates the next time they
send her a message. How can we clear that list or remove
the bad entry?

 

[Dave Taylor]

Do a search for any *.nk2 files. rename it(/them), and then restart
outlook.

 

[Randy]

Renaming the nk2 as suggested is nice, but effectively deprives your user of
information that they may have come to rely upon. If it is just one or two
entries, scroll down to the entry that is unwanted and press the delete
button. That will remove the entry from the autocomplete cache. If you
have many entries, you may wish to download our utility at
www.dcs-imaging.com/products.htm. It's called Owtlook and will enable you
to open, edit and export the autocomplete file's contents.

Randy