"Show this folder as an e-mail Address Book" is dimmed

[Bryan L]

We are running Outlook 2003 on Exchange 2003. A user recently got married
and her AD account was updated to reflect the name change. Since that time,
she is no longer able to browse a public contact folder she had previously
marked to show as an e-mail address book. She can view it and browse it via
Outlook directly with no trouble, but cannot access it via the address book.
The option to "Show this folder as an e-mail Address Book" is grayed out,
preventing her from re-enabling this much-needed feature, and I can't figure
out why. I verified her membership in the security group that gives her
permission to this folder, and I even granted her direct, explicit
permission to the folder, but the option is still dimmed.

Any help or suggestions appreciated.

Thanks in advance,

Bryan

 

[Susan]

is the Outlook Address Book service installed in her profile? if not, add
it...if it is, remove it, re-add it, then try again to specify "show this
folder as an email address book"...

 

[Lanwench [MVP - Exchange]]

In

We are running Outlook 2003 on Exchange 2003. A user recently got
married and her AD account was updated to reflect the name change. Since
that time, she is no longer able to browse a public contact
folder she had previously marked to show as an e-mail address book. She
can view it and browse it via Outlook directly with no trouble,
but cannot access it via the address book. The option to "Show this
folder as an e-mail Address Book" is grayed out, preventing her from
re-enabling this much-needed feature, and I can't figure out why. I
verified her membership in the security group that gives her
permission to this folder, and I even granted her direct, explicit
permission to the folder, but the option is still dimmed.
Any help or suggestions appreciated.

Thanks in advance,

Bryan

Tools | email accounts | view/change address books....more. Add the Outlook
Address Book service (under 'other'). Close Outlook. Restart. Try again.

 

[Bryan L]

To Susan and Lanwench:

Further searches via google led me to the info you provide here; I found
that when she logged into Windows with her new username, a new Outlook
profile was created (I had thought the old profile might be renamed or
otherwise migrated) and the new profile was indeed missing the Outlook
Address Book service. Adding the service to her profile resolved the
problem and she can again browse the shared contact folder from her address
book. Thanks to both of you for your quick responses.

Bryan