Show This Folder as E-Mail Address Book DIMMED can't check box

[JJ]

Outlook 2003.

When I am sending a New Email Message or replying, I must manually
type in the To, CC, BCC fields.

I can't mouse on the To..., CC..., or BCC... and then select contacts
from a list because nothing appears in the "Show Names From the:" drop
down list.

I assume this is because I must (one at a time) right click on my
Contact Folders, Outlook Address Book TAB, and check the box "Show
This Folder as E-Mail Address Book". But I can't check the box because
it is DIMMED.


John "J.J." Jackson

 

[Milly Staples [MVP - Outlook]]

You need to install the Outlook Address Book service. Control Panel->Mail
Icon->Email Accounts->Directory->View or Change. If the Outlook Book
Address service does not show up, back up one step and add it. Close and
restart Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, JJ asked:

| Outlook 2003.
|
| When I am sending a New Email Message or replying, I must manually
| type in the To, CC, BCC fields.
|
| I can't mouse on the To..., CC..., or BCC... and then select contacts
| from a list because nothing appears in the "Show Names From the:" drop
| down list.
|
| I assume this is because I must (one at a time) right click on my
| Contact Folders, Outlook Address Book TAB, and check the box "Show
| This Folder as E-Mail Address Book". But I can't check the box because
| it is DIMMED.
|
|
| John "J.J." Jackson

 

[Diane Poremsky [MVP]]

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.