Changing Verizon DSL modem requires repeated re-entry of userid/password


M

mm

Changing Verizon DSL modem requires repeated re-entry of
userid/password

After a partial victory, accompanied by dinner, for one friend Sunday
night, another friend invited me for repairs/supper Monday night.

Her DSL modem for Verizon seems to have failed. And when she told
Verizon she only had yellow lights on it, they sent her a new one
(this time with wireless included fwiw). The new one lights up with
green lights.

She has XP SP2 on a Dell desktop computer, about 1.5 GHz (though by
the end of the evening, MS Auto Downloads was offering her SP3.)

It came with 4 small pages about wireless, but not a word about
connecting in general! I thought they wanted to avoid phonecalls.

And neither IE nor FF would fetch a webpage.

After some struggling, a third person said to click on Control
Panel/Network Connections and then on the Verizon icon.

(which I find strange since I have XP SP3 and Verizon DSL, on a
home-built computer with retail XP, but NO verizon icon there, only
Local Area Connection.

(And fwiw it might have also opened, at the same time???, a box for
connection properties or something???. I've never seen two boxes open
at the same time.)

Anyhow, in the user field was her son's username, who used to live
there, and when I put in her son's password and clicked, she was
connected. But after restart, it didn't connect automatically.

Each time, after connecting manually, clicking on the Verizon icon
again gave the Status box, with the number of packets sent and
received etc.

So how do I get it to save and reuse the password from session to
session, without manual intervention???

She said that even when it worked right, when the old modem worked,
the icon in the systray, the two blinking terminals that represent a
connection, didn't appear until she started IE, which if I understood
her correctly, she would do each time before she started Firefox. I
am guessing that maybe from IE she would go to Internet Options and do
something there.


The third guy and I have only had to enter the verizon id and password
once, years ago.

XP help was no help and google didn't' find it for me.

She says she has asked Verizon to change it from her son's to her
username, but isn't this something she should do herself by entering
her username and password in that box?


This would be a great question for the Verizon newsgroups, but in
their efforts at customer service, when they got rid of their Usenet,
they got rid of access to their newsgroups (and it seems any access to
ng archives, unless a post was cross posted to a non-Verizon group,
for which groups.google finds a total of 5 posts!
Enter group:verizon.* in the groups google search box,
or verizon.* in the groups field for Advanced Search.

Thanks a lot.
 
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P

Paul

mm said:
Changing Verizon DSL modem requires repeated re-entry of
userid/password

After a partial victory, accompanied by dinner, for one friend Sunday
night, another friend invited me for repairs/supper Monday night.

Her DSL modem for Verizon seems to have failed. And when she told
Verizon she only had yellow lights on it, they sent her a new one
(this time with wireless included fwiw). The new one lights up with
green lights.

She has XP SP2 on a Dell desktop computer, about 1.5 GHz (though by
the end of the evening, MS Auto Downloads was offering her SP3.)

It came with 4 small pages about wireless, but not a word about
connecting in general! I thought they wanted to avoid phonecalls.

And neither IE nor FF would fetch a webpage.

After some struggling, a third person said to click on Control
Panel/Network Connections and then on the Verizon icon.

(which I find strange since I have XP SP3 and Verizon DSL, on a
home-built computer with retail XP, but NO verizon icon there, only
Local Area Connection.

(And fwiw it might have also opened, at the same time???, a box for
connection properties or something???. I've never seen two boxes open
at the same time.)

Anyhow, in the user field was her son's username, who used to live
there, and when I put in her son's password and clicked, she was
connected. But after restart, it didn't connect automatically.

Each time, after connecting manually, clicking on the Verizon icon
again gave the Status box, with the number of packets sent and
received etc.

So how do I get it to save and reuse the password from session to
session, without manual intervention???

She said that even when it worked right, when the old modem worked,
the icon in the systray, the two blinking terminals that represent a
connection, didn't appear until she started IE, which if I understood
her correctly, she would do each time before she started Firefox. I
am guessing that maybe from IE she would go to Internet Options and do
something there.


The third guy and I have only had to enter the verizon id and password
once, years ago.

XP help was no help and google didn't' find it for me.

She says she has asked Verizon to change it from her son's to her
username, but isn't this something she should do herself by entering
her username and password in that box?


This would be a great question for the Verizon newsgroups, but in
their efforts at customer service, when they got rid of their Usenet,
they got rid of access to their newsgroups (and it seems any access to
ng archives, unless a post was cross posted to a non-Verizon group,
for which groups.google finds a total of 5 posts!
Enter group:verizon.* in the groups google search box,
or verizon.* in the groups field for Advanced Search.

Thanks a lot.

Modern ADSL devices may support a couple modes. I run mine "bridged",
which means raw PPPOE packets come out of the ISP box. I use a separate
$40 router box to terminate PPPOE and provide routing for my home
computers.

The ADSL device may also be run in a more normal "routed" mode, and if
the ISP rents a modem to a customer, it may be in that mode by default.
That doesn't require any external agent to terminate PPPOE packets and
make regular packets. If I connect a "router" mode modem to the PC, I
see the LAN icon.

In the bridged case, if I were to connect a bridged device directly
to the PC, then the PC may need its own PPP software to terminate
the raw PPPOE packets. I would expect the icon seen in the network
control panel in that case, to be different. At one time, you had to
use the CD from the ISP, to install the software, but PPP is common
enough to be included with a lot of OSes now.

Figuring out what is going on, is a matter of:

1) Downloading the useless modem manuals. Many broadband modems have crappy
interfaces, and manuals to match. One of the reasons I run my SpeedTouch
modem in bridged mode, is I can't stand their implementation details,
such as the goofy web interface. My previous modem had a much more
intelligent interface.

2) By using the manual, you may be able to find the right page in the setup,
that tells you whether it is bridged or not.

So where the username/password is stored, is going to depend on how the
box is set up. The username/password could be in a web interface to the modem,
web interface to a separate router box (terminating PPP), or even within the
PC itself, if the PC is somehow terminating PPPOE packets. In this latter case,
you're not really getting your money's worth from the ISP fees, because you're
more likely to only be using one computer. If you have a home router, then more
PCs can be supported on one broadband connection. And since some ISP-provided
boxes contain both a modem and router, many of those are already well prepared
to support four or more computers (with LAN icons).

Paul
 
D

dadiOH

mm said:
Changing Verizon DSL modem requires repeated re-entry of
userid/password

After a partial victory, accompanied by dinner, for one friend Sunday
night, another friend invited me for repairs/supper Monday night.

Her DSL modem for Verizon seems to have failed. And when she told
Verizon she only had yellow lights on it, they sent her a new one
(this time with wireless included fwiw). The new one lights up with
green lights.

Which means it is connected and ready
______________
She has XP SP2 on a Dell desktop computer, about 1.5 GHz (though by
the end of the evening, MS Auto Downloads was offering her SP3.)

It came with 4 small pages about wireless, but not a word about
connecting in general! I thought they wanted to avoid phonecalls.

And neither IE nor FF would fetch a webpage.

After some struggling, a third person said to click on Control
Panel/Network Connections and then on the Verizon icon.

I've had Verizon for a long time, never had a Verizon icon there.
__________________
(which I find strange since I have XP SP3 and Verizon DSL, on a
home-built computer with retail XP, but NO verizon icon there, only
Local Area Connection.

(And fwiw it might have also opened, at the same time???, a box for
connection properties or something???. I've never seen two boxes open
at the same time.)

Anyhow, in the user field was her son's username, who used to live
there, and when I put in her son's password and clicked, she was
connected. But after restart, it didn't connect automatically.
Each time, after connecting manually, clicking on the Verizon icon
again gave the Status box, with the number of packets sent and
received etc.

So how do I get it to save and reuse the password from session to
session, without manual intervention???

You have to open Verizon's modem set up page and do it. I don't recall the
URL, it is one with just numbers, but if she has the modem manual it will
tell you. Alternatively, you might look in Program Files\Common
Files\Verizon Online\ (or elsewhere for a Verizon folder). Of course, the
very best and easiest way is to just call Verizon ...I used to have a direct
phone number but they pulled it; this is the one for a menu 1-800-567-6789

--

dadiOH
____________________________

dadiOH's dandies v3.06...
....a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico
 
M

mm

Which means it is connected and ready
Right.

I've had Verizon for a long time, never had a Verizon icon there.

Me neither. I'm thinkin' now that's because I only have the verizon
modem but my router is my own.... Hmmm, that's not it because at first
I had no router. I don't think I ever had a Verizon icon (except on
the desktop from their installation program when you have to stop in
the middle, and then their debugging program. This might not have
been an icon, maybe it was a typical box in a "thumbnail view" with
the word Verizon underneath it. I don't have that either of course.
__________________
You have to open Verizon's modem set up page and do it. I don't recall the

I tried but never got there.
URL, it is one with just numbers, but if she has the modem manual it will

They gave no manual with the modem! But the third guy (her tenant and
our mutual friend) had 192.168.1.1 . That got changed to 0.1 when I
entered it, yet it still didnt' show anything. How would it know to
change it to 0.1 if there were no 0.1 to display? Does Firefox have
192.168.0.1 hard coded as better than 1.1?

That was before I entered the account password and connected to the
net, but would entering the password and getting connected make any
difference? I didn't try but I don't think so. The userid and
password to get to the modem is admin and password , right? **
Or admin and nothing for password. Well, checking now, 192.168.0.1,
then admin and nothing is what my dlink router wants to get to its
setup page, but maybe Verizon has a different url.

I found http://www.dslreports.com/faq/13600

"The Westell 6100 modem/router supplied by Verizon can be used in
either Router or Bridge mode. If you are already using a router, or
want to, you need to put the modem in Bridge mode or you'll have
problems. These instructions apply to the Westell 2200, 6100, 6100F,
327W, and 7500 models. [I stilll don't know the model number
yesterday.]

• You should follow these instructions ....

• Temporarily turn off all firewalls and pop-up blockers on the
PC.

[Firefox had No Proxy checked, but the XP firewall was running. But it
was still running after the Verizon password was entered and the
system worked. In addition, even though the modem was changed, if a
firewall exception were needed for the modem woudln't the url number
be the same as for the previous modem? ]

• In your browser's address box, type 192.168.1.1 to access the
Modem Configuration utility. When asked for user name and password,
enter your router's username and password (the default for the Verizon
issued routers is typically "user=admin, password=password")."

So that was the right url, but it replaced 1.1 with 0.1 and then gave
me nothing, no screen to enter the user name or password.

" • Here you may get a screen titled User Settings, this is asking
you to change the username and password for the Westell, invent and
enter a username and a password, (record these somewhere so you don't
forget them)." But these are to access the modem, not the password of
the Verizon account. This must really confuse non-techies.

There are 2 more uses of the word password, but it's for people who
have a separate router.

But there are a bunch of comments which might not be crackpots
complaining about US foreign policy. I'll read them too.

One guy writes "Thanks, it worked! The key was that Verizon
instructions are wrong. They say that "Bridge mode" should be set to
"Routed bridge" while they should be set to just Bridge, as the
instructions you give indicate."

**I"m going to google for the url, userid, and password, but first I
called the third guy to get the westell model number. I have westell
too but mine is just a modem, not a modem router, which is fine since
D-link routers are fine and mine has an antenna that sticks up.
Theirs has no visible antenna, so how well could that work? :)
tell you. Alternatively, you might look in Program Files\Common
Files\Verizon Online\ (or elsewhere for a Verizon folder). Of course, the
very best and easiest way is to just call Verizon ...I used to have a direct
phone number but they pulled it; this is the one for a menu 1-800-567-6789

I'm the one who is most down on calling. They seemed willing. It was
8PM already, but with a speakerphone and a specific quesiton, calling
probalby isn't so bad.
 
M

mm

You have to open Verizon's modem set up page and do it. I don't recall the
URL, it is one with just numbers, but if she has the modem manual it will
tell you. Alternatively, you might look in Program Files\Common
Files\Verizon Online\ (or elsewhere for a Verizon folder).

I looked in my computer and didn't find anything, but I didnt' look
inside many files.

I normally don't go to Common Files. For all I know they are having
food fights or sex orgies there.
Of course, the
very best and easiest way is to just call Verizon ...I used to have a direct
phone number but they pulled it; this is the one for a menu 1-800-567-6789
dadiOH

BTW, no need to answer all the bits of my post, since it's so long,
unless something hits you that will solve the problem.
 
N

N. Miller

She said that even when it worked right, when the old modem worked,
the icon in the systray, the two blinking terminals that represent a
connection, didn't appear until she started IE, which if I understood
her correctly, she would do each time before she started Firefox. I
am guessing that maybe from IE she would go to Internet Options and do
something there.

Sounds like the computer is running the PPPoE session. You need to check
that only one device is running PPPoE. Can be done one of three places:

* Newer, routed modems can do the PPPoE and pass an IP address to the
connected device.

* If the modem is bridged, PPPoE can be done from a router.

* If the modem is bridged, and there is no router, PPPoE can run on the
computer.

Make sure PPPoE is only being done by one device; multiple devices trying to
run the PPPoE session will cause connection problems.
She says she has asked Verizon to change it from her son's to her
username, but isn't this something she should do herself by entering
her username and password in that box?

If the Verizon account was initially set up using the son's username,
changing it would have to be done by Verizon. If Verizon allows sub
accounts, typically, DSL login has to be made using the Primary account.
This would be a great question for the Verizon newsgroups, but in
their efforts at customer service, when they got rid of their Usenet,
they got rid of access to their newsgroups (and it seems any access to
ng archives, unless a post was cross posted to a non-Verizon group,
for which groups.google finds a total of 5 posts!
Enter group:verizon.* in the groups google search box,
or verizon.* in the groups field for Advanced Search.

http://www.newsville.com/news/groups/alt.online-service.html

The news service, 'aioe.org' carries the group:

http://www.aioe.org/

That is their web site; explains how to connect with a news client.

Also available on:

news.eternal-september.org

Their web site:

http://www.eternal-september.org/

The 'aioe.org' news server does not require an account, or login. The
'eternal-september.org' news server does.
 
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M

mm

The Verizon internal support 0.verizon.* hierarchy is gone and Verizon news service is
gone but, you'll find all the members of the 0.verizon.* hierarchy @
alt.online-service.verizon

I was just griping. It never occurred to me that the stuff would be
somewhere else. And the most recent thread is about the 7500 modem,
which is what she has I learned today. (although the thread was on a
different topic.) 550 posts since January 1.

All three of us and another friend all have Verizon.

Hey, I already know some of the people there!!!!

(Is it true there are only 3200 people on Usenet, but each post on so
many groups, it seems like there are more?)

Thanks a lot, and thanks a lot, Norm. I'll check your places out too.
 
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