CD-ROM/DVD-ROM Problem

[Guest]

Hi!

For some reason my PC has decided that it no longer has a cd-rom or
dvd-writer even though up until a week ago, I have been able to fully use
both of them.

When I click on My Computer, they are not listed at all and when I put a CD
in one of them, no auto-run program starts up either, its like they're not
there at all even though they are!

Im not sure why or how this has happened as I havent done anything for this
to arise.

When looking in the device manager, the two units are listed there but
theres a yellow exclamation marks on both of them. Clicking on 'Properties'
takes you to the general inof about the device with this written in the
Device Details:

Windows successfully loaded the device driver for this hardware but cannot
find the hardware device. (Code 41)

I have opened the case to make sure everything is plugged in properly and it
all seems to be?

Any thoughts?

Thanks,
Mark

 

[Carey Frisch [MVP]]

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| Hi!
|
| For some reason my PC has decided that it no longer has a cd-rom or
| dvd-writer even though up until a week ago, I have been able to fully use
| both of them.
|
| When I click on My Computer, they are not listed at all and when I put a CD
| in one of them, no auto-run program starts up either, its like they're not
| there at all even though they are!
|
| Im not sure why or how this has happened as I havent done anything for this
| to arise.
|
| When looking in the device manager, the two units are listed there but
| theres a yellow exclamation marks on both of them. Clicking on 'Properties'
| takes you to the general inof about the device with this written in the
| Device Details:
|
| Windows successfully loaded the device driver for this hardware but cannot
| find the hardware device. (Code 41)
|
| I have opened the case to make sure everything is plugged in properly and it
| all seems to be?
|
| Any thoughts?
|
| Thanks,
| Mark

 

[Guest]

Thanks!

Im not too sure what I should be deleting though, the entire folder or just
the program thats called Upperfilters (what about Upperfilters.bak?)

Same goes for lower filters obviously.

Thanks again for your help.

Mark