CD/DVD Drives Disappeared From Windows

[Guest]

I have been having a lot of trouble with malwre attacks on one machine. So
far, I have been unable to completely eliminate it. The latest problem: my
CD/DVD drives have disappeared from Windows (XP Professional)! The device
manager shows the drives as: "... configuration information (in the registry)
is incomplete or damaged (Code 19)." The drives are there and working -- I
can see them in the recovery console.

I thought I could use the system restore function to get the drives back,
but alas, something had turned off the System Restore function, and
apparently deleted any restore points that I had.

Does anyone have any idea how I can recover these drives??

Thanks,
D.

 

[Guest]

Never mind. Even though I had not removed EZ CD Creator, the fix described
for that situation worked.

D.

 

[Guest]

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

 

[Ramesh, MS-MVP]

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;[LN];q314060