(Catch 22) Online Support

[RandyB]

I am unable to boot into windows XP and would like to try
the online support option to find out why not. When I try
to log in, I am asked for my product ID #. In the
instructions on how to locate the ID #, it says to go to
start then click on....
Well obviously I am unable to do that, so is there any way
of getting that information while I am unable to boot into
XP? Would it be on the disk itself or on the packaging?

Thanks

RandyB

 

[Carey Frisch [MVP]]

The Product ID number is generated once Windows XP is installed.
It is not on the CD or contained within the packaging. You can give
Microsoft support a telephone call, or take a few moments to adequately
describe your problem and post to this newsgroup.

Microsoft Customer Service
http://support.microsoft.com/default.aspx?pr=csshome

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------


| I am unable to boot into windows XP and would like to try
| the online support option to find out why not. When I try
| to log in, I am asked for my product ID #. In the
| instructions on how to locate the ID #, it says to go to
| start then click on....
| Well obviously I am unable to do that, so is there any way
| of getting that information while I am unable to boot into
| XP? Would it be on the disk itself or on the packaging?
|
| Thanks
|
| RandyB

 

[Rick J]

The Product ID number is generated once Windows XP is installed.
It is not on the CD or contained within the packaging. You can give
Microsoft support a telephone call, or take a few moments to adequately
describe your problem and post to this newsgroup.

Microsoft Customer Service
http://support.microsoft.com/default.aspx?pr=csshome

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

--

Microsoft Support did tell me they can generate Product ID from CD Key if
you ask.

 

[RandyB]

Thanks for your reply. I will give MS a call, but in the
interim, I did post my problem a few days ago, but got no
replies. It is in this forum "TRAP EXCEPTION". It is on
page 4 or 5. Please let me know if you have any idea what
it means.

Thanks,

RandyB