Update.
Last Thursday they said via email / their support system that they had issued me a refund. Within 10 minutes I told them that they HAVE NOT issued me a refund and that their is no refund in my PayPal account concerning the two outstanding transactions that I had with them.
By Friday afternoon I had finally lost my patience with these people.
I went to the company house website and paid £1.00 for their last tax return in order to get the addresses of the directors. I found the managing directors home address and as luck would have it, his home phone number was listed in directory enquiries.
I waited until the evening and gave Steve Wright's home a call. A woman answered (Wife? Gf? Sister? Mum?) and I told her in a very confrontational manner that I'm a disgruntled customer of is who wants his money back right now. She asked me who I am. I replied "Steve should be able to work out who I am, if he can't, he's in a lot of trouble then, isn't he?" - I slammed the phone down.
Steve called back between 10-20 minutes later. Whinging on about how "I don't like customers calling me at home on a Friday night"
I replied back "Well I don't like being lied to about goods being shipped that aren't along with be you're company listing a premium rate number for me to pay to listen to a ****ing engaged tone. Pay me my refund and I'm off your back Steve"
He asked me to calm down. Then he tried to say "Yeah well we'll refund you next week as we have procedures to follow"
I said "Steve, I couldn't give a **** about your company, it's procedures and all the rest of it."
Steve said "But we have to tell something to PayPal"
I said "PayPal don't give 2 monkeys. You refund me, PayPal close the dispute case automatically - it's that simple."
Steve said "But you have a company, you understand that you have internal procedures for a reason, if you had told us last week we would have been happy to give you a refund"
I snapped "If you had bothered to log into your own help desk system, you would know that I asked you for a refund 48 hours ago, so no, that's not exactly true is it Steve? As a matter of fact Steve, a chap who calls himself "Richard" has told me a refund was issued, it has not been, that's one of the many reasons why I'm angry so you owe it to me to refund me my money right now!"
Steve "I do many other projects, I'm the MD, I don't have time to login to the helpdesk system"
I said "Steve, as the MD of your company, it's your responsibility to ensure your staff do their jobs. If they don't, it should not become the problem of your customers. So Steve, refund me my money..NOW please."
Steve said "I will do as soon as we get off the phone."
I said "Have a good weekend Steve."
He paid up a refund within 10 minutes.
I think he kinda guessed that I would have been the kind of guy that would just post his personal home address and phone number in as many places as possible.
If I had been able to get the name of his accountant, I would have gone the extra mile and impersonated that accountant into fooling his wife/girlfriend into giving up his mobile phone number, but alas, I never did find out the name of his accountants (Sometimes a tax return can give that away).
Anyway. If anyone else ever feels they aren't getting anywhere with casetech, drop me a pm and I would be delighted to give you Steve's details.
