Cant stop any services or remove any programs.

[Guest]

Whenever I try to stop any services, They all fail to stop. This is the error
that I get.

Error: "1053 The service did not respond to the start or control request in
a timely fashion" or the Symantec AntiVirus service appears as starting or
stopping.

When I attempt to remove any programs, they just hang up until I reboot the
server.
Win 2K servicepack 4.
Please help.
Thank you.

 

[Torgeir Bakken \(MVP\)]

Whenever I try to stop any services, They all fail to stop. This is the error
that I get.

Error: "1053 The service did not respond to the start or control request in
a timely fashion" or the Symantec AntiVirus service appears as starting or
stopping.

When I attempt to remove any programs, they just hang up until I reboot the
server.
Win 2K servicepack 4.
Please help.
Thank you.

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

 

[Guest]

Thank you very much, Power chute was the problem.
We lost power om Monday and thing hasn't been the same.
I replaced the software and it resolved the problem.
Thanks for the quick response.