Services status not updating.

[Dunne]

Hi everyone,

I have a weird problem with 2 of my Windows 2000 SP4 servers. The
services mmc does not update correctly. When i stop a service the
service wil be displayed as stopping forever. The proces of the service
has stopped, as shown in the task manager, but now i cant restart the
service. Also installing a new service is impossible, when doing so the
message 'installing service' will be displayed indefinately.

Also stopping and starting a service through a commandline using net
stop and net start does not work. Here allso the stopping message will
be displayed until the message appears that the service did not respond
in a timely fashion. But starting the service using net start is allso
not possible because the message the service is stopping appears.

I tried to reinstall SP4 but that doesnt work either. The installation
will hang at "inspecting your current configuration". When logging on
to the servers and I log off, a message appears stating that the power
meter cannot stop and the session will only log off when I select "end
program now".

The servers have been rebooted several times. I tried checkdisk but no
disk errors appeared. Defragmentation did not solve anything either. I
tried SFC but that didnt do any good to solve this problem. Both
servers are in different geographical locations and not connected to
each other, but both showed these symptoms allmost at the same time. No
software is installed during that time and no changes were made. Both
servers funciton properly as file servers and users don't notice any
change in respons times. But I cant install any new services or stop
and start one for that matter.

Im running out of options. Does anyone have any suggestion for me what
could have caused this to happen and what i can try to resolve this
issue?

 

[Dave Patrick]

From a command prompt you might try;
sc query "ServiceShortName"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi everyone,
|
| I have a weird problem with 2 of my Windows 2000 SP4 servers. The
| services mmc does not update correctly. When i stop a service the
| service wil be displayed as stopping forever. The proces of the service
| has stopped, as shown in the task manager, but now i cant restart the
| service. Also installing a new service is impossible, when doing so the
| message 'installing service' will be displayed indefinately.
|
| Also stopping and starting a service through a commandline using net
| stop and net start does not work. Here allso the stopping message will
| be displayed until the message appears that the service did not respond
| in a timely fashion. But starting the service using net start is allso
| not possible because the message the service is stopping appears.
|
| I tried to reinstall SP4 but that doesnt work either. The installation
| will hang at "inspecting your current configuration". When logging on
| to the servers and I log off, a message appears stating that the power
| meter cannot stop and the session will only log off when I select "end
| program now".
|
| The servers have been rebooted several times. I tried checkdisk but no
| disk errors appeared. Defragmentation did not solve anything either. I
| tried SFC but that didnt do any good to solve this problem. Both
| servers are in different geographical locations and not connected to
| each other, but both showed these symptoms allmost at the same time. No
| software is installed during that time and no changes were made. Both
| servers funciton properly as file servers and users don't notice any
| change in respons times. But I cant install any new services or stop
| and start one for that matter.
|
| Im running out of options. Does anyone have any suggestion for me what
| could have caused this to happen and what i can try to resolve this
| issue?
|

 

[Dunne]

Hi Dave,

Ive downloaded the sc tool and ran it using NtFrs (has stopping state
in services mmc) and this is the result:

SERVICE_NAME: NtFrs
TYPE: 10 WIN32_OWN_PROCESS
STATE: 3 STOP_PENDING (NOT_STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE: 1450 (0x5aa)
SERVICE_EXIT_CODE: 0 (0x0)
CHECKPOINT: 0x0
WAIT_HINT: 0x0

The NtFrs process is not visible in the taskmanager. I hope that this
info can shed some light on this problem. Thanks for replying!

Regards Dunne.

 

[Torgeir Bakken \(MVP\)]

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.


Regards,
Torgeir

 

[Dave Patrick]

Torgeir is probably right on about the PowerChute service. Let us know.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave,
|
| Ive downloaded the sc tool and ran it using NtFrs (has stopping state
| in services mmc) and this is the result:
|
| SERVICE_NAME: NtFrs
| TYPE: 10 WIN32_OWN_PROCESS
| STATE: 3 STOP_PENDING (NOT_STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
| WIN32_EXIT_CODE: 1450 (0x5aa)
| SERVICE_EXIT_CODE: 0 (0x0)
| CHECKPOINT: 0x0
| WAIT_HINT: 0x0
|
| The NtFrs process is not visible in the taskmanager. I hope that this
| info can shed some light on this problem. Thanks for replying!
|
| Regards Dunne.
|

 

[Dunne]

Hi Torgeir,

Thats an interesting suggestion, I didnt think of that. Both the
servers run older version of the PowerChute software so I consider this
a real possibility. Im going to upgrade the software and post the
results back in this topic. Thanks for the information!

Regards Dunne.

 

[Dave Patrick]

Also WIN32_EXIT_CODE: 0x5aa = "Insufficient system resources exist to
complete the requested service"

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave,
|
| Ive downloaded the sc tool and ran it using NtFrs (has stopping state
| in services mmc) and this is the result:
|
| SERVICE_NAME: NtFrs
| TYPE: 10 WIN32_OWN_PROCESS
| STATE: 3 STOP_PENDING (NOT_STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
| WIN32_EXIT_CODE: 1450 (0x5aa)
| SERVICE_EXIT_CODE: 0 (0x0)
| CHECKPOINT: 0x0
| WAIT_HINT: 0x0
|
| The NtFrs process is not visible in the taskmanager. I hope that this
| info can shed some light on this problem. Thanks for replying!
|
| Regards Dunne.
|

 

[Dunne]

Hi Dave and Torgeir,

Sorry for the late response, but I had a lot of trouble getting the
Powerchute 6.x removed since it wont let me update the server part.
Agent and console wasn't a problem but the server upgrade went wrong
while creating the new service. I had to completely remove the
software, but again the server part couldn't be uninstalled. I removed
the registry entries for that service and reboot in order to be able to
remove it. And that took some time since those were production servers
with a small service window. But, IT WORKED! Both servers run fine now
with no problems! Im very gratefull to you both for pointing me into
the right direction. Thanks very much!

Regards Dunne.

 

[Dave Patrick]

Glad to hear it's sorted.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave and Torgeir,
|
| Sorry for the late response, but I had a lot of trouble getting the
| Powerchute 6.x removed since it wont let me update the server part.
| Agent and console wasn't a problem but the server upgrade went wrong
| while creating the new service. I had to completely remove the
| software, but again the server part couldn't be uninstalled. I removed
| the registry entries for that service and reboot in order to be able to
| remove it. And that took some time since those were production servers
| with a small service window. But, IT WORKED! Both servers run fine now
| with no problems! Im very gratefull to you both for pointing me into
| the right direction. Thanks very much!
|
| Regards Dunne.
|