Can't start remote assistance

[Neil Howie]

When I try to start remote assistance from Windows Help, I get a message
"Your current settings prevent you from sending an invitation".

I am an administrator of this home network computer and I am not aware
of doing anything deliberately to change any settings. Both Windows
firewall and my router firewall are configured to allow remote
assistance.

Can anyone clear this up, please?

 

[Albatross Singh]

Greetings

Right Click My Computer -> Properties -> Remote tab -> Check the Allow
Remote Assistance to be sent box.

Hope this helps
Albatross Singh

 

[Ramesh, MS-MVP]

Hi Neil,

1. Right-click the My Computer icon in the Desktop
2. Select Properties
3. Click the Remote tab.
4. Enable the following check box and then click OK.

"Allow Remote Assistance invitations to be sent from this computer"

 

[Neil Howie]

Many thanks, both of you

--
Neil

Anti-spam - Domain is really oakleaf ~ idps ~ co ~ uk (change ~ to dot)


| When I try to start remote assistance from Windows Help, I get a
message
| "Your current settings prevent you from sending an invitation".
|
| I am an administrator of this home network computer and I am not aware
| of doing anything deliberately to change any settings. Both Windows
| firewall and my router firewall are configured to allow remote
| assistance.
|
| Can anyone clear this up, please?
|
| --
| Neil
|
| Anti-spam - Domain is really oakleaf ~ idps ~ co ~ uk (change ~ to
dot)
|
|
|

 

[Ramesh, MS-MVP]

You're welcome Neil.