Can't set up an email account

T

Trevor

I am getting the following message when I click on Tools>Account settings in
Outlook 2007 (I got the same in Outlook 2003)

The operation failed because of a registry or installation problem. Restart
Outlook and try again. If the problem persists, reinstall.

From looking for help I find I have to create a profile, however when I go
to control panel>mail and press the email accounts button it depress's but
nothing happens.
 
M

Milly Staples [MVP - Outlook]

Try running Office Diagnostics.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| I am getting the following message when I click on Tools>Account
| settings in Outlook 2007 (I got the same in Outlook 2003)
|
| The operation failed because of a registry or installation problem.
| Restart Outlook and try again. If the problem persists, reinstall.
|
| From looking for help I find I have to create a profile, however when
| I go to control panel>mail and press the email accounts button it
| depress's but nothing happens.
 
T

Trevor

DL said:
http://www.howto-outlook.com/faq/newprofile.htm
Click to expand...
Following these instreuctions:
1.. go to Control Panel-> Mail-> button Show Profiles.
If you are using a 64-bit edition of Windows;
go to Control Panel-> Additional Options-> View 32-bit Control Panel
Items-> Mail-> button Show Profiles.
2.. press the button Add.
a.. Do NOT use Copy. even if you want to recreate your mail profile or
you'll end up copying the corruption as well
b.. Do NOT delete your old profile, even when it is corrupted, before
you verified that the new one works. You might want to lookup some account
settings afterwards
3.. Enter a name for your profile
4.. Select to add a new mail account
5.. Make sure you choose the correct account type. Ask your ISP or
administrator if you do not know this.
In Outlook 2007 you can simply type your desired display name, email
address and password and Outlook will try to determine and configure your
account automatically. If this fails you can still choose to configure it
manually with the information provided by your ISP.
6.. Follow on-screen instructions to (further) configure your account.
Again; Ask your ISP or administrator if you do not know these details



I'm guessing that after entering a name I then highlight it and select
properties and then press the email accounts button? However nothing
happens.
 
M

Milly Staples [MVP - Outlook]

In Outlook, a data file is a personal folders file, commonly a .pst.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| What's a 'data File'?
|
|
| || You have to add a data file before you can set up the accounts
||
|| |||
||| |||| http://www.howto-outlook.com/faq/newprofile.htm
||||
|||| ||||| I am getting the following message when I click on Tools>Account
||||| settings in Outlook 2007 (I got the same in Outlook 2003)
|||||
||||| The operation failed because of a registry or installation
||||| problem. Restart Outlook and try again. If the problem persists,
||||| reinstall.
|||||
||||| From looking for help I find I have to create a profile, however
||||| when I go to control panel>mail and press the email accounts
||||| button it depress's but nothing happens.
|||||
||||
||||
||| Following these instreuctions:
||| 1.. go to Control Panel-> Mail-> button Show Profiles.
||| If you are using a 64-bit edition of Windows;
||| go to Control Panel-> Additional Options-> View 32-bit Control
||| Panel Items-> Mail-> button Show Profiles.
||| 2.. press the button Add.
||| a.. Do NOT use Copy. even if you want to recreate your mail
||| profile or you'll end up copying the corruption as well
||| b.. Do NOT delete your old profile, even when it is corrupted,
||| before you verified that the new one works. You might want to
||| lookup some account settings afterwards
||| 3.. Enter a name for your profile
||| 4.. Select to add a new mail account
||| 5.. Make sure you choose the correct account type. Ask your ISP or
||| administrator if you do not know this.
||| In Outlook 2007 you can simply type your desired display name,
||| email address and password and Outlook will try to determine and
||| configure your account automatically. If this fails you can still
||| choose to configure it manually with the information provided by
||| your ISP.
||| 6.. Follow on-screen instructions to (further) configure your
||| account. Again; Ask your ISP or administrator if you do not know
||| these details
|||
|||
|||
||| I'm guessing that after entering a name I then highlight it and
||| select properties and then press the email accounts button? However
||| nothing happens.
 
T

Trevor

I still have no idea how to get Outlook (2007) working. Do I need to get
hold of a .pst from another computer?



Milly Staples said:
In Outlook, a data file is a personal folders file, commonly a .pst.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| What's a 'data File'?
|
|
| || You have to add a data file before you can set up the accounts
||
|| |||
||| |||| http://www.howto-outlook.com/faq/newprofile.htm
||||
|||| ||||| I am getting the following message when I click on Tools>Account
||||| settings in Outlook 2007 (I got the same in Outlook 2003)
|||||
||||| The operation failed because of a registry or installation
||||| problem. Restart Outlook and try again. If the problem persists,
||||| reinstall.
|||||
||||| From looking for help I find I have to create a profile, however
||||| when I go to control panel>mail and press the email accounts
||||| button it depress's but nothing happens.
|||||
||||
||||
||| Following these instreuctions:
||| 1.. go to Control Panel-> Mail-> button Show Profiles.
||| If you are using a 64-bit edition of Windows;
||| go to Control Panel-> Additional Options-> View 32-bit Control
||| Panel Items-> Mail-> button Show Profiles.
||| 2.. press the button Add.
||| a.. Do NOT use Copy. even if you want to recreate your mail
||| profile or you'll end up copying the corruption as well
||| b.. Do NOT delete your old profile, even when it is corrupted,
||| before you verified that the new one works. You might want to
||| lookup some account settings afterwards
||| 3.. Enter a name for your profile
||| 4.. Select to add a new mail account
||| 5.. Make sure you choose the correct account type. Ask your ISP or
||| administrator if you do not know this.
||| In Outlook 2007 you can simply type your desired display name,
||| email address and password and Outlook will try to determine and
||| configure your account automatically. If this fails you can still
||| choose to configure it manually with the information provided by
||| your ISP.
||| 6.. Follow on-screen instructions to (further) configure your
||| account. Again; Ask your ISP or administrator if you do not know
||| these details
|||
|||
|||
||| I'm guessing that after entering a name I then highlight it and
||| select properties and then press the email accounts button? However
||| nothing happens.
Click to expand...
 
M

Milly Staples [MVP - Outlook]

When you first create an Outlook account and open Outlook, it should create
the file for you.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| I still have no idea how to get Outlook (2007) working. Do I need to
| get hold of a .pst from another computer?
|
|
|
| || In Outlook, a data file is a personal folders file, commonly a .pst.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Trevor asked:
||
||| What's a 'data File'?
|||
|||
||| |||| You have to add a data file before you can set up the accounts
||||
|||| |||||
||||| |||||| http://www.howto-outlook.com/faq/newprofile.htm
||||||
|||||| ||||||| I am getting the following message when I click on Tools>Account
||||||| settings in Outlook 2007 (I got the same in Outlook 2003)
|||||||
||||||| The operation failed because of a registry or installation
||||||| problem. Restart Outlook and try again. If the problem persists,
||||||| reinstall.
|||||||
||||||| From looking for help I find I have to create a profile, however
||||||| when I go to control panel>mail and press the email accounts
||||||| button it depress's but nothing happens.
|||||||
||||||
||||||
||||| Following these instreuctions:
||||| 1.. go to Control Panel-> Mail-> button Show Profiles.
||||| If you are using a 64-bit edition of Windows;
||||| go to Control Panel-> Additional Options-> View 32-bit Control
||||| Panel Items-> Mail-> button Show Profiles.
||||| 2.. press the button Add.
||||| a.. Do NOT use Copy. even if you want to recreate your mail
||||| profile or you'll end up copying the corruption as well
||||| b.. Do NOT delete your old profile, even when it is corrupted,
||||| before you verified that the new one works. You might want to
||||| lookup some account settings afterwards
||||| 3.. Enter a name for your profile
||||| 4.. Select to add a new mail account
||||| 5.. Make sure you choose the correct account type. Ask your ISP
||||| or administrator if you do not know this.
||||| In Outlook 2007 you can simply type your desired display name,
||||| email address and password and Outlook will try to determine and
||||| configure your account automatically. If this fails you can still
||||| choose to configure it manually with the information provided by
||||| your ISP.
||||| 6.. Follow on-screen instructions to (further) configure your
||||| account. Again; Ask your ISP or administrator if you do not know
||||| these details
|||||
|||||
|||||
||||| I'm guessing that after entering a name I then highlight it and
||||| select properties and then press the email accounts button?
||||| However nothing happens.
 
T

Trevor

After reinstalloing XP from fresh I have reinstalled Outlook from fresh. I
don't need to import any .pst files. However when I go to try and set up my
email I get this:

I am getting the following message when I click on Tools>Account
||||||| settings in Outlook 2007 (I got the same in Outlook 2003)
|||||||
||||||| The operation failed because of a registry or installation
||||||| problem. Restart Outlook and try again. If the problem persists,
||||||| reinstall.
Click to expand...





Milly Staples said:
When you first create an Outlook account and open Outlook, it should
create
the file for you.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Trevor asked:

| I still have no idea how to get Outlook (2007) working. Do I need to
| get hold of a .pst from another computer?
|
|
|
| || In Outlook, a data file is a personal folders file, commonly a .pst.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Trevor asked:
||
||| What's a 'data File'?
|||
|||
||| |||| You have to add a data file before you can set up the accounts
||||
|||| |||||
||||| |||||| http://www.howto-outlook.com/faq/newprofile.htm
||||||
|||||| ||||||| I am getting the following message when I click on Tools>Account
||||||| settings in Outlook 2007 (I got the same in Outlook 2003)
|||||||
||||||| The operation failed because of a registry or installation
||||||| problem. Restart Outlook and try again. If the problem persists,
||||||| reinstall.
|||||||
||||||| From looking for help I find I have to create a profile, however
||||||| when I go to control panel>mail and press the email accounts
||||||| button it depress's but nothing happens.
|||||||
||||||
||||||
||||| Following these instreuctions:
||||| 1.. go to Control Panel-> Mail-> button Show Profiles.
||||| If you are using a 64-bit edition of Windows;
||||| go to Control Panel-> Additional Options-> View 32-bit Control
||||| Panel Items-> Mail-> button Show Profiles.
||||| 2.. press the button Add.
||||| a.. Do NOT use Copy. even if you want to recreate your mail
||||| profile or you'll end up copying the corruption as well
||||| b.. Do NOT delete your old profile, even when it is corrupted,
||||| before you verified that the new one works. You might want to
||||| lookup some account settings afterwards
||||| 3.. Enter a name for your profile
||||| 4.. Select to add a new mail account
||||| 5.. Make sure you choose the correct account type. Ask your ISP
||||| or administrator if you do not know this.
||||| In Outlook 2007 you can simply type your desired display name,
||||| email address and password and Outlook will try to determine and
||||| configure your account automatically. If this fails you can still
||||| choose to configure it manually with the information provided by
||||| your ISP.
||||| 6.. Follow on-screen instructions to (further) configure your
||||| account. Again; Ask your ISP or administrator if you do not know
||||| these details
|||||
|||||
|||||
||||| I'm guessing that after entering a name I then highlight it and
||||| select properties and then press the email accounts button?
||||| However nothing happens.
Click to expand...
 
B

Brian Tillman [MVP - Outlook]

I am getting the following message when I click on Tools>Account settings
in Outlook 2007 (I got the same in Outlook 2003)

The operation failed because of a registry or installation problem.
Restart Outlook and try again. If the problem persists, reinstall.

From looking for help I find I have to create a profile, however when I go
to control panel>mail and press the email accounts button it depress's but
nothing happens.
Click to expand...

Don't click E-mail Accounts. Click Show Profile, then Add if you want to
add a mail profile.
 
T

Trevor

Brian Tillman said:
Don't click E-mail Accounts. Click Show Profile, then Add if you want to
add a mail profile.
Click to expand...


I don't know if I want to add a profile - there is one there called Outlook
and I just would like to get Outlook working as my email client rather than
OE.
 
B

Brian Tillman [MVP - Outlook]

I don't know if I want to add a profile - there is one there called
Outlook and I just would like to get Outlook working as my email client
rather than OE.
Click to expand...

But there very well could be something wrong with the one that's there.
That's why I said to try a new one. You don't have to delete the one that
exists. Just add a new one.
 
T

Trevor

Brian Tillman said:
But there very well could be something wrong with the one that's there.
That's why I said to try a new one. You don't have to delete the one that
exists. Just add a new one.
Click to expand...

But how do I do that ? What is a profile? How do I make/add one?
 
T

Tom [Pepper] Willett

Look in the Help Files, of all things. Search for "add profile"...

:
: : > : >
: >> I don't know if I want to add a profile - there is one there called
: >> Outlook and I just would like to get Outlook working as my email client
: >> rather than OE.
: >
: > But there very well could be something wrong with the one that's there.
: > That's why I said to try a new one. You don't have to delete the one
that
: > exists. Just add a new one.
: > --
: > Brian Tillman [MVP-Outlook]
:
: But how do I do that ? What is a profile? How do I make/add one?
:
:
 
B

Brian Tillman [MVP - Outlook]

OK I created a New Profile called New Profile when I started outlook I
selected it.

When I open Outlook I still get ' The operation failed because of a
registy or installation problem.
Click to expand...

Then I thinlk you'll need to uninstall Office, clean out the Office registry
settings, and reinstall it.
 

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