can't send outlook test message, pop & smtp are OK

[Marcus]

i have configured a pop account in outlook 2002. when I
click the button "test configuration settings" outlook
goes through a routine to send a test e-mail from the
account. i can connect to the pop server, but am unable
to send a test message or connect to the smtp server.
outlook hangs and after several minutes comes back with
the error "unable to connect to ougoing mail server
(smtp) please contact your admin or ISP."
I have verified with my ISP that the settings are correct
and I am able to ping the pop and smtp settings.

the settings all look OK. I don't know what else to
check? could this be a hardware problem? any suggestions

 

[Milly Staples [MVP - Outlook]]

Try a new mail profile. Also, did you set up authentication?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Marcus asked:

| i have configured a pop account in outlook 2002. when I
| click the button "test configuration settings" outlook
| goes through a routine to send a test e-mail from the
| account. i can connect to the pop server, but am unable
| to send a test message or connect to the smtp server.
| outlook hangs and after several minutes comes back with
| the error "unable to connect to ougoing mail server
| (smtp) please contact your admin or ISP."
| I have verified with my ISP that the settings are correct
| and I am able to ping the pop and smtp settings.
|
| the settings all look OK. I don't know what else to
| check? could this be a hardware problem? any suggestions

 

[Guest]

I did create a brand new profile, but this did not solve
the problem. Ï'm not sure what you mean by "set up
authentication".
-marcus

 

[Milly Staples [MVP - Outlook]]

On the server tab of your account properties, what happens if you set your
outgoing server to authenticate using the incoming server credentials?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer,
(e-mail address removed) asked:

| I did create a brand new profile, but this did not solve
| the problem. Ï'm not sure what you mean by "set up
| authentication".
| -marcus
|| -----Original Message-----
|| Try a new mail profile. Also, did you set up authentication?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Marcus
|| asked:
||
||| i have configured a pop account in outlook 2002. when I
||| click the button "test configuration settings" outlook
||| goes through a routine to send a test e-mail from the
||| account. i can connect to the pop server, but am unable
||| to send a test message or connect to the smtp server.
||| outlook hangs and after several minutes comes back with
||| the error "unable to connect to ougoing mail server
||| (smtp) please contact your admin or ISP."
||| I have verified with my ISP that the settings are correct
||| and I am able to ping the pop and smtp settings.
|||
||| the settings all look OK. I don't know what else to
||| check? could this be a hardware problem? any suggestions
||
||
|| .

 

[dean]

In setting up a non-administrative account I had to establish a new
Outlook 2002 mail account. I ran into the same "test" problem in
the setup dialog box. After fiddling and checking settings several
times I decided to ignore the dialog box that kept eventually
popping up when I tried to run the test...the actual use of Outlook in
this non-administrative account works just fine despite the results of
the "test" attempt.

Dean

 

[marcus]

I have been using the authenticate with the incoming
server credentials, but this has not worked either.

regarding non-administrative account...the user account
on the machine is an administrator. How do I set up a
non-administrative account for outlook? Can I have an
outlook non-administrative acct if the user's account on
the laptop is a member of the administrator group?

Thanks!
Marcus

-----Original Message-----
In setting up a non-administrative account I had to establish a new
Outlook 2002 mail account. I ran into the same "test" problem in
the setup dialog box. After fiddling and checking settings several
times I decided to ignore the dialog box that kept eventually
popping up when I tried to run the test...the actual use of Outlook in
this non-administrative account works just fine despite the results of
the "test" attempt.

Dean

On the server tab of your account properties, what happens if you set your
outgoing server to authenticate using the incoming server credentials?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer,
(e-mail address removed) asked:

| I did create a brand new profile, but this did not solve
| the problem. Ï'm not sure what you mean by "set up
| authentication".
| -marcus
|| -----Original Message-----
|| Try a new mail profile. Also, did you set up authentication?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Marcus
|| asked:
||
||| i have configured a pop account in outlook 2002. when I
||| click the button "test configuration settings" outlook
||| goes through a routine to send a test e-mail from the
||| account. i can connect to the pop server, but am unable
||| to send a test message or connect to the smtp server.
||| outlook hangs and after several minutes comes back with
||| the error "unable to connect to ougoing mail server
||| (smtp) please contact your admin or ISP."
||| I have verified with my ISP that the settings are correct
||| and I am able to ping the pop and smtp settings.
|||
||| the settings all look OK. I don't know what else to
||| check? could this be a hardware problem? any suggestions
||
||
|| .

.

 

[Brian Tillman]

regarding non-administrative account...the user account
on the machine is an administrator. How do I set up a
non-administrative account for outlook? Can I have an
outlook non-administrative acct if the user's account on
the laptop is a member of the administrator group?

Outlook doesn't make distinctions like admin/limited. An E-mail account has
nothing to do with Windows account security levels.