Cannot send E-Mails, but can Receive them -- Outlook 2003

[Shipo]

Okay, I'm completely baffeled by this one. I have two Windows XP machines
(one desktop and one laptop), both with Service Pack 2 (and up to date), and
both have Outlook 2003 installed on them. I've set them both up with the
exact same account with the exact same account configuration options; the
desktop sends and receives just as it should, the laptop can only receive.

On the Laptop, when I go into the "E-Mail Accounts" configuration screen and
click on the "Test Account Settings..." button, a dialog box comes up with
two tabs. The first tab shows that the tasks "Establish network
connection", "Find outgoing mail server (SMTP)", "Find incoming mail server
(POP3)", and "Log onto incoming mail server (POP3)", all finished with a
"Status" of "Completed". Unfortunately the "Send test e-mail message" shows
a completion status of "Failed".

Flipping to the "Errors" tab I see the following message:
"Send test e-mail message: Unable to send test Message. Please verify the
E-mail Address field."

FWIW, the "Test Account Settings..." button works as it should on the
desktop machine.

When I attempt to send an actual E-Mail via Outlook 2003, I create the
message and click "Send", and the message immediately goes to the Outbox and
sits there. When I click on the "Send/Receive" button, the "Outlook
Send/Receive Progress" dialog pops up and I get the following message:
"Task 'pop.mail.yahoo.com -- Sending and Receiving' reported error
(0x800CCC0F): 'The connection to the server was interrupted. If this
problem continues, contact your server administrator or Internet service
provider (ISP).'"

Thought?

 

[K. Orland]

Have you set your outgoing mail (SMTP server) to use the same authentication
credentials as your incoming mail (POP3 server)?

If you have done this already, have you tried creating a new profile for
Outlook to use?

 

[Shipo]

Hey Kathleen, thanks for the response. ;-)

Yes, I've got all of the SMTP and POP3 settings set correctly, and on the
"Outgoing Server" tab of the "Internet E-Mail Settings" dialog I've tried
both the "Use same settings as my incoming mail server" and "Log on the the
incoming mail server before sending mail", and both options fail in the same
way.

Regarding a new profile, no, I've not done that, and geez, I've never even
heard of that before. Needless to say I've not even tried that. I'm
curious, why do you think a new profile might help?

Best Regards,
Dale

 

[K. Orland]

Sometimes there is corruption in the profile. Creating a new profile (don't
copy because it will bring the corruption over) can resolve it.

Have you checked your application event viewer for any Office-related errors?

 

[Milly Staples [MVP - Outlook]]

To add to what Kathleen has said, ensure your port settings match what your ISP is requesting on their web page for mail setup. Several are blocking port 25 and are using an alternate port.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Shipo asked:

| Okay, I'm completely baffeled by this one. I have two Windows XP
| machines (one desktop and one laptop), both with Service Pack 2 (and
| up to date), and both have Outlook 2003 installed on them. I've set
| them both up with the exact same account with the exact same account
| configuration options; the desktop sends and receives just as it
| should, the laptop can only receive.
|
| On the Laptop, when I go into the "E-Mail Accounts" configuration
| screen and click on the "Test Account Settings..." button, a dialog
| box comes up with two tabs. The first tab shows that the tasks
| "Establish network connection", "Find outgoing mail server (SMTP)",
| "Find incoming mail server (POP3)", and "Log onto incoming mail
| server (POP3)", all finished with a "Status" of "Completed".
| Unfortunately the "Send test e-mail message" shows a completion
| status of "Failed".
|
| Flipping to the "Errors" tab I see the following message:
| "Send test e-mail message: Unable to send test Message. Please
| verify the E-mail Address field."
|
| FWIW, the "Test Account Settings..." button works as it should on the
| desktop machine.
|
| When I attempt to send an actual E-Mail via Outlook 2003, I create the
| message and click "Send", and the message immediately goes to the
| Outbox and sits there. When I click on the "Send/Receive" button,
| the "Outlook Send/Receive Progress" dialog pops up and I get the
| following message: "Task 'pop.mail.yahoo.com -- Sending and
| Receiving' reported error (0x800CCC0F): 'The connection to the server
| was interrupted. If this problem continues, contact your server
| administrator or Internet service provider (ISP).'"
|
| Thought?

 

[Srikanth]

Hi Shipo,

As you have explained in your email, there is definitely nothing wrong with
the account settings or with your outlook.
the problem is with your ISP,
If your ISP is not yahoo they do not allow relaying, hence you cant send
mails using a wireless network.
If your desktop is directly connected to the modem or router, ISP can
identify that computer hence u can send mails.

 

[Gordon]

Hi Shipo,

As you have explained in your email, there is definitely nothing wrong
with the account settings or with your outlook.
the problem is with your ISP,
If your ISP is not yahoo they do not allow relaying, hence you cant send
mails using a wireless network.
If your desktop is directly connected to the modem or router, ISP can
identify that computer hence u can send mails.

What A LOAD OF COBBLERS! It doesn't matter in the SLIGHTEST how the OP
connects to the router....

 

[Gordon]

On the Laptop, when I go into the "E-Mail Accounts" configuration screen
and click on the "Test Account Settings..." button, a dialog box comes up
with two tabs. The first tab shows that the tasks "Establish network
connection",

That's interesting - I have a laptop connected wirelessly to my router and
when I do "Test Account Settings" it NEVER says "Establish Network
Connection".
Does your laptop not automatically connect to the network on boot up?

 

[Brian Tillman]

That's interesting - I have a laptop connected wirelessly to my
router and when I do "Test Account Settings" it NEVER says "Establish
Network Connection".
Does your laptop not automatically connect to the network on boot up?

You can have an on-demand network connection instead of an always-on network
connection if you configure it that way.

 

[Gordon]

You can have an on-demand network connection instead of an always-on
network connection if you configure it that way.

I just wondered whether it might be a network problem rather than an Outlook
one....