Outlook 2003 Can Not Send E-Mail


R

RF

Hello:

I am running Outlook 2003, Vista Home Premium, and Windows One Care over a
dsl connection to AT&T/SBC.

Everything worked fine until about 10 days ago when I began receiving
intermittent errors when sending or receiving e-mail. I finally had to
switch to manual send/receive just to control number of failed attempts. I
made no other changes on any of my settings. Eventually, after several
passes on each occasion, I could retrieve and/or send e-mail.

Today, I can no longer send e-mail at all, no matter how often I try. I get
error message that smtp server not responding. I've gone on line via web
interface and confirm I can send and receive e-mail from this account.

I just wasted an hour + with AT&T/SBC tech support who confirm all of my
server settings are correct, but can not diagnose error. They claim there
are no problems on server and contend it is a software problem.

Any suggestions?

Many thanks!
 
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P

Peter Foldes

Besides Diane's suggestion can you tell us the exact error message that is shown as per verbatim.

Also which Anti Virus are you using and is it scanning the incoming and outgoing email's
 
R

RF

MVP Diane

Several times today, including right after I read your message :)

Many thanks for your interest and swift reply. What next?

Diane Poremsky said:
When did you reboot last?

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


RF said:
Hello:

I am running Outlook 2003, Vista Home Premium, and Windows One Care over
a dsl connection to AT&T/SBC.

Everything worked fine until about 10 days ago when I began receiving
intermittent errors when sending or receiving e-mail. I finally had to
switch to manual send/receive just to control number of failed attempts.
I made no other changes on any of my settings. Eventually, after several
passes on each occasion, I could retrieve and/or send e-mail.

Today, I can no longer send e-mail at all, no matter how often I try. I
get error message that smtp server not responding. I've gone on line via
web interface and confirm I can send and receive e-mail from this
account.

I just wasted an hour + with AT&T/SBC tech support who confirm all of my
server settings are correct, but can not diagnose error. They claim
there are no problems on server and contend it is a software problem.

Any suggestions?

Many thanks!
 
R

RF

Peter:

I am running Windows Live One Care, with Virus and Spyware scanning on.

When I click on "send test message" in tools>accounts>change I receive:

"Send test e-mail; the specified server was found, but there was no
response from the server ...."

When attempting to 'send/receive" I receive error:

"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does not
support SSL secured connections ... ".

I have checked and tripled checked settings with ATT tech support,
especially the port settings for SSL connections. They claim it must be
software error!

Thank you for your interest!

Besides Diane's suggestion can you tell us the exact error message that is
shown as per verbatim.

Also which Anti Virus are you using and is it scanning the incoming and
outgoing email's
 
D

Diane Poremsky [MVP]

"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does not
support SSL secured connections ... ".

You have the SMTP set to use SSL and it doesn't support it.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
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R

RF

Diane: that's what Outlook is saying but this is not correct. The SBC/AT&T
server specifically requires this setting and ports dedicated to an SSL
connection. All of this has been confirmed with SBC/AT&T today (and indeed
it worked fine for months). SBC/AT&T insist its an Outlook issue.

Diane Poremsky said:
"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

You have the SMTP set to use SSL and it doesn't support it.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


RF said:
Peter:

I am running Windows Live One Care, with Virus and Spyware scanning on.

When I click on "send test message" in tools>accounts>change I receive:

"Send test e-mail; the specified server was found, but there was no
response from the server ...."

When attempting to 'send/receive" I receive error:

"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

I have checked and tripled checked settings with ATT tech support,
especially the port settings for SSL connections. They claim it must be
software error!

Thank you for your interest!

Besides Diane's suggestion can you tell us the exact error message that
is shown as per verbatim.

Also which Anti Virus are you using and is it scanning the incoming and
outgoing email's
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 
P

Peter Foldes

Just for fun. Disable your email scanning and see if it will send.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

RF said:
Diane: that's what Outlook is saying but this is not correct. The SBC/AT&T
server specifically requires this setting and ports dedicated to an SSL
connection. All of this has been confirmed with SBC/AT&T today (and indeed
it worked fine for months). SBC/AT&T insist its an Outlook issue.

Diane Poremsky said:
"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

You have the SMTP set to use SSL and it doesn't support it.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


RF said:
Peter:

I am running Windows Live One Care, with Virus and Spyware scanning on.

When I click on "send test message" in tools>accounts>change I receive:

"Send test e-mail; the specified server was found, but there was no
response from the server ...."

When attempting to 'send/receive" I receive error:

"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

I have checked and tripled checked settings with ATT tech support,
especially the port settings for SSL connections. They claim it must be
software error!

Thank you for your interest!

Besides Diane's suggestion can you tell us the exact error message that
is shown as per verbatim.

Also which Anti Virus are you using and is it scanning the incoming and
outgoing email's
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Hello:

I am running Outlook 2003, Vista Home Premium, and Windows One Care over
a
dsl connection to AT&T/SBC.

Everything worked fine until about 10 days ago when I began receiving
intermittent errors when sending or receiving e-mail. I finally had to
switch to manual send/receive just to control number of failed attempts.
I
made no other changes on any of my settings. Eventually, after several
passes on each occasion, I could retrieve and/or send e-mail.

Today, I can no longer send e-mail at all, no matter how often I try. I
get
error message that smtp server not responding. I've gone on line via
web
interface and confirm I can send and receive e-mail from this account.

I just wasted an hour + with AT&T/SBC tech support who confirm all of my
server settings are correct, but can not diagnose error. They claim
there
are no problems on server and contend it is a software problem.

Any suggestions?

Many thanks!
 
R

RF

Peter:

No success with e-mail scanning turned off. Thanks for suggestion; any
other ideas; is there some diagnostic to check whether error is at my end
or on server side?

Just for fun. Disable your email scanning and see if it will send.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

RF said:
Diane: that's what Outlook is saying but this is not correct. The
SBC/AT&T
server specifically requires this setting and ports dedicated to an SSL
connection. All of this has been confirmed with SBC/AT&T today (and
indeed
it worked fine for months). SBC/AT&T insist its an Outlook issue.

Diane Poremsky said:
"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

You have the SMTP set to use SSL and it doesn't support it.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


RF said:
Peter:

I am running Windows Live One Care, with Virus and Spyware scanning on.

When I click on "send test message" in tools>accounts>change I receive:

"Send test e-mail; the specified server was found, but there was no
response from the server ...."

When attempting to 'send/receive" I receive error:

"Sending reported error (0X800CCC7D): Your outgoing (SMTP) server does
not support SSL secured connections ... ".

I have checked and tripled checked settings with ATT tech support,
especially the port settings for SSL connections. They claim it must be
software error!

Thank you for your interest!

Besides Diane's suggestion can you tell us the exact error message that
is shown as per verbatim.

Also which Anti Virus are you using and is it scanning the incoming and
outgoing email's
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Hello:

I am running Outlook 2003, Vista Home Premium, and Windows One Care
over
a
dsl connection to AT&T/SBC.

Everything worked fine until about 10 days ago when I began receiving
intermittent errors when sending or receiving e-mail. I finally had to
switch to manual send/receive just to control number of failed
attempts.
I
made no other changes on any of my settings. Eventually, after several
passes on each occasion, I could retrieve and/or send e-mail.

Today, I can no longer send e-mail at all, no matter how often I try.
I
get
error message that smtp server not responding. I've gone on line via
web
interface and confirm I can send and receive e-mail from this account.

I just wasted an hour + with AT&T/SBC tech support who confirm all of
my
server settings are correct, but can not diagnose error. They claim
there
are no problems on server and contend it is a software problem.

Any suggestions?

Many thanks!
 
L

llapage

I had the exact same issue, it drove me crazy. The problem is caused by
OneCare when you choose the option "make this PC a hub PC". Undo the option
by choosing "stop using this PC as a hub PC" and the Outlook 2003 send error
goes away.

Larry LaPage
MCSE
 
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C

Carlene

After many hrs with AT&T tech, I requested Tier 2 tech support and yes AT&T
had referred me to microsoft but after reviewing your comment, I questioned
AT&T Tier 2 support about changing servers. He finally changed outgoing
server to & AT&T server and I still have an incoming BellSouth server. Yes I
am now sending & receiving emails from Microsoft Outlook 2003. AT&T said they
would send this out to all their Managers about server problem
 
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