cant send emails

[Vandy370]

I just recently updated my Norton internet security from 2008 to 2009. I now
can only receive but not send emails. The error message is as follows:

The connection to the server has failed. Subject 'Fw: Travel Document -
Kansas City 12/12/08', Account: 'Email', Server: 'smtp-server.kc.rr.com',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

My settings for Norton 09 are set to default. I have tried to remove and
add my email account in windows email to the settings from my roadrunner
account just as they were before but still I only receive email. Please
help. Thanks.

 

[Gary VanderMolen]

When you got that error, where you sending from your home?
Be sure to adjust the settings in Norton so that it has no involvement
with email.

 

[dave31]

When you got that error, where you sending from your home?
Be sure to adjust the settings in Norton so that it has no involvement
with email.

 

[Vandy370]

No. I am out of town in an apt using another modem, but the internet
functions normally.

 

[Gary VanderMolen]

That explains it. What you experienced is normal. As a general rule,
the owner of the SMTP server must be the same as the one providing
your Internet connection at that moment. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending away from home are as follows:

1. Use webmail for sending (via your browser).
2. Ask your home ISP if they have a port other than '25' for SMTP. I don't think
RoadRunner does. Cable companies don't accommodate travelers.
3. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.