Can't See DVD-Burner

[Jag]

I recently updated to Office 2003 on my Win XP Pro system. Since then I
can't see my DVD drives. The error message in the system information window
states that the VxD Loader failed in loading the drives. Also in the Device
Manger window the two drive display this error message -"Windows cannot
start this hardware device because its configuration information (in the
registry) is incomplete or damaged. (Code 19)"

Can anyone suggest a fix? I've reinstalled SP1a for Win XP but nothing
changed.

Need help badly,
jag

 

[Guest]

jag, just had pwr supply, motherbrd, processor replaced today.went to use dvd burner and there wasn't any drives listed under my computer. Called Tech Supp.....on the hold for 30min finally got through and he had the prob. fixed in five min. There's a series of steps I had to take before the computer would recognize the drives. Sorry can't remember all the steps. But it can be fixed.

 

[Jag]

I found the fix on Microsoft's support website - Microsoft Knowledge Base
Article - 320553. here is an excerpt, be sure to read the entire article
before attempting fix.

thanks,
jag
Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.

1.. Click Start, and then click Run.
2.. In the Open box, type regedit, and then click OK.
3.. Locate the following registry subkey:

HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/{4d36e965-e325-11ce
-bfc1-08002be10318}

4.. On the File menu, click Export.
5.. In the File name box, type savedkey, and then click Save.
6.. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next method.
7.. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete
on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8.. Quit the Registry Editor, and then restart the computer.

 

[Alex Nichol]

I recently updated to Office 2003 on my Win XP Pro system. Since then I
can't see my DVD drives. The error message in the system information window
states that the VxD Loader failed in loading the drives. Also in the Device
Manger window the two drive display this error message -"Windows cannot
start this hardware device because its configuration information (in the
registry) is incomplete or damaged. (Code 19)"

You had some (very) old CD burning software around, which the upgrade
has removed, leaving 'orphaned' registry entries. To tidy up, get a
registry patch file, cdgone.reg, from
www.aumha.org/downloads/cdgone.zip, extract it, r-click on it and merge
it into the registry

You will then need to reinstall any burning software that you *do* use.