Can't re-install fax service in XP


G

Guest

The XP fax service has been working fine until recently when it would hang
when trying to print to the fax printer. I tried uninstalling using Windows
Components Wizard and then re-installing. The re-install goes through the
motions and says that it was successful, however the Fax Services in Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me the
path and filename so that I can find them
 
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G

Guest

Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article 278316
but this didn't work. As a result of folowing these steps I still have a file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your instructions or
have I missed something?


Russ Valentine said:
This problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

Try the relevant hotfix.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
The XP fax service has been working fine until recently when it would hang
when trying to print to the fax printer. I tried uninstalling using
Windows
Components Wizard and then re-installing. The re-install goes through the
motions and says that it was successful, however the Fax Services in
Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me the
path and filename so that I can find them
 
R

Russ Valentine [MVP-Outlook]

You must call Microsoft to obtain hotfixes.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article
278316
but this didn't work. As a result of folowing these steps I still have a
file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your instructions
or
have I missed something?


Russ Valentine said:
This problem appears to occur because the security data base is corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

Try the relevant hotfix.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
The XP fax service has been working fine until recently when it would
hang
when trying to print to the fax printer. I tried uninstalling using
Windows
Components Wizard and then re-installing. The re-install goes through
the
motions and says that it was successful, however the Fax Services in
Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a
CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me
the
path and filename so that I can find them
 
G

Guest

Hi Russ,

I contacted Microsoft, unfortunately the Hot Fix was not appropriate for my
issue. They took me through a number of different things including registry
changes, repair processes etc. None of them worked.

I thought I would get back to you with what did work. Norton Internet
Security/Antivirus 2006 needed to be disabled before running the Microsoft
components wizard.

Russ Valentine said:
You must call Microsoft to obtain hotfixes.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article
278316
but this didn't work. As a result of folowing these steps I still have a
file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your instructions
or
have I missed something?


Russ Valentine said:
This problem appears to occur because the security data base is corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

Try the relevant hotfix.
--
Russ Valentine
[MVP-Outlook]
The XP fax service has been working fine until recently when it would
hang
when trying to print to the fax printer. I tried uninstalling using
Windows
Components Wizard and then re-installing. The re-install goes through
the
motions and says that it was successful, however the Fax Services in
Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a
CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me
the
path and filename so that I can find them
 
R

Russ Valentine [MVP-Outlook]

For the most part all Norton Product disable Windows XP Fax in one way or
another.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
Hi Russ,

I contacted Microsoft, unfortunately the Hot Fix was not appropriate for
my
issue. They took me through a number of different things including
registry
changes, repair processes etc. None of them worked.

I thought I would get back to you with what did work. Norton Internet
Security/Antivirus 2006 needed to be disabled before running the Microsoft
components wizard.

Russ Valentine said:
You must call Microsoft to obtain hotfixes.
--
Russ Valentine
[MVP-Outlook]
Evan M said:
Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article
278316
but this didn't work. As a result of folowing these steps I still have
a
file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your
instructions
or
have I missed something?


:

This problem appears to occur because the security data base is
corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

Try the relevant hotfix.
--
Russ Valentine
[MVP-Outlook]
The XP fax service has been working fine until recently when it
would
hang
when trying to print to the fax printer. I tried uninstalling using
Windows
Components Wizard and then re-installing. The re-install goes
through
the
motions and says that it was successful, however the Fax Services in
Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a
CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me
the
path and filename so that I can find them
 
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J

juliandroms

'Russ Valentine [MVP-Outlook said:
']For the most part all Norton Product disable Windows XP Fax in one way
or
another.

I have the exact same problem as Evan, and I get the exact same error
message:

05/10/2006 05:15:25 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)


The only problem is, that I use Kasperky antivirus, and uninstalling it
has done nothing to solve the problem.

Both Kaspersky & Norton use the iStreams "rootkit" which makes
modifications or creates additional "data streams" for files in the NT
file system.

http://tinyurl.com/llzp5

Could this be the source of the problem. Is the windows component
installer detecting these modifications & interpreting them as
security violations?

I tried uinstalling Kaspersky, which is supposed to remove the iStreams
data from the files (takes a long time). The problem is still not fixed
(I still get the same error when trying to install Fax Services). But
I've seen at least one thread indicating that Kaspersky may not do a
good job of cleaning out all of the iStreams information.

Anyhow, don't know how this fits in. I've contactd Kaspersky about my
problem to see if they have anything to say about it.

Anyone have any suggestions otherwise?
 

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